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Description

Hindi language is mandatory

We are seeking a motivated Technical Support Specialist to join our team in India. The ideal candidate will assist customers in resolving technical issues, ensuring a high level of customer satisfaction. This role is suitable for candidates with 0-1 years of experience in technical support or related fields.

Responsibilities

Provide technical support and troubleshooting assistance to customers via phone, email, and chat.
Diagnose and resolve technical issues related to software, hardware, and networking.
Document and track customer interactions and technical issues in the support system.
Collaborate with other technical teams to escalate and resolve complex issues.
Maintain a high level of customer satisfaction through effective communication and problem-solving.

Skills and Qualifications

Bachelor's degree in Computer Science, Information Technology, or related field.
Basic understanding of computer systems, networks, and software applications.
Familiarity with common operating systems (Windows, macOS, Linux) and mobile platforms (iOS, Android).
Strong communication skills, both verbal and written.
Ability to work independently and as part of a team.
Problem-solving skills and attention to detail.