Job Description Summary

The Business Improvement Consultant is a strategist tasked with directing enterprise.-wide initiatives to enhance operational efficiency and drive transformational change. This role involves developing sophisticated processes that align with the organization's goals, leading cross.-functional teams in identifying and implementing process improvements to support strategic objectives, ensuring sustained business growth and competitive advantage.

Minimum Education Required

- Bachelor's degree in healthcare management, nursing, or any healthcare science/ allied health.

- Master's degree: Nursing, Quality, Clinical, Allied Health, Administration, Business, Data, or other HealthCare, science, or

Management, related discipline.

Professional Certifications Required

- Certified Professional Healthcare Quality (CPHQ)

- Certified Professional in Project Management Professional (PMP).

PREFERRED:

Additional Quality related certifications (i.e., Lean Six Sigma, Just Culture, etc.).

Years of Experience

Minimum 16 years experience in business improvement, continuous quality initiatives and/or project management (ideally in a

healthcare setting).

Strategic Roles & Responsibilities

Develop and Recommend Process Improvement Strategies by collaborating with senior leadership to identify strategic opportunities for Process enhancements that align with the long term objectives
Use data driven analysis to Recommend innovative solutions that drive efficiency and effectiveness across the organization

Operational Roles & Responsibilities

Mentor cross departmental teams to identify analyze and solve complex business process issues
Conduct advanced process analyses to identify inefficiencies and recommend innovative solutions
Establish and promote best practices in process management across the organization
Direct the change management process for seamless implementation of new processes
Lead ongoing benchmarking studies to compare process performance against industry leaders

Functional Competencies

Project Management :

Project Management is the process of planning, organizing, and managing tasks and resources to accomplish a well defined objective, usually within constraints of time, resources, and cost.

Working Across Organizational Lines :

Holding a position that requires understanding the interrelationships among key events by learning how problems fit into the bigger picture and confronting interdepartmental issues. Effectively working and communicating across functional boundaries. Influencing others without authority or direct control.

Process Improvement :

Process Improvement is the methodology followed for increasing the effectiveness and/or efficiency of a business process, often through automation.

Core Competencies

Excellence :

- Meets productivity requirements with a proactive and engaged approach

- Maintains quality of work standards by routinely checking work requirements

- Adjusts to job pressures and changes in priorities.

- Ensures high quality outcomes

Integrity :

Treats others fairly and fosters a safe and healthy environment of mutual trust and openness

- Takes responsibility for own work, including problems and issues

- Uses applicable professional standards and established procedures and policies when taking action and making decisions

- Identifies ethical dilemmas and conflict of interest situations and takes action to avoid and prevent them

- Identifies ethical dilemmas and conflict of interest situations and takes action to avoi and prevent them

Accountability :

- Accepts responsibility for outcomes (positive or negative) of one's work

- Takes ownership for mistakes or missteps and refocuses efforts when necessary

- Holds self accountable for reaching short and long-term goals

- Exhibits willingness to accept more responsibility, self-lead or lead others

Cybersecurity :

- Enforces cybersecurity policies, protocols, and standards.

- Models and fosters awareness of cybersecurity

- Reinforces behaviors that create a secure environment

- Seeks opportunities that reduce the risk of cybersecurity incidents

- Takes the necessary precautions when receiving suspicious emails

Person-Centered Care :

CLINICAL

- Communicates treatment plans and expected outcomes to patients and family members

- Balances needs and expectations of patients

- Explains clinical side effects and possible complications, if applicable, to patients and family members.

- Exhibits high quality standards to meet patients and family members needs in accordance with policy

NON-CLINICAL

- Treats others with dignity, compassion and respect

- Communicates with others in a respectful, empathetic, and concise manner

- Listens actively, effectively, and seeks clarification and understanding.

- Utilizes the diverse perspectives of individuals to improve decision-making and team outcomes