About the Role:

Our client is seeking an experienced and commercially driven Commercial & Operations Head to support the leadership and growth of a leading retail furniture business in the UAE.

This role is responsible for driving operational excellence, maximizing sales performance, and ensuring a superior customer experience across multiple retail locations. The ideal candidate will bring strong leadership, deep retail expertise, and a proven ability to scale business operations in a competitive market.

About the requirements:

Business Operations & Leadership: Support the General Manager in overseeing end-to-end business operations. Execute operational strategies aligned with growth and profitability objectives. Monitor business performance and implement corrective actions where required. Drive cross-functional coordination across retail, logistics, warehouse, and customer service. Lead and mentor store managers and department heads
Sales & Commercial Management: Drive revenue growth through sales strategies and market expansion. Analyze KPIs, customer trends, and market performance. Optimize pricing, promotions, and merchandising initiatives. Build key relationships with customers, developers, suppliers, and corporate clients. Identify opportunities in retail, hospitality, and project sales segments
Retail Store Operations: Ensure high standards in visual merchandising, service, and operational excellence. Monitor store KPIs such as conversion rates, ATV, and sales productivity. Enhance customer experience and brand positioning.
Supply Chain & Inventory: Oversee inventory planning and stock optimization. Ensure efficient procurement, warehousing, and product delivery. Improve stock accuracy, turnover, and supply chain efficiency. Implement cost-effective inventory management processes
Financial Management: Support budgeting, forecasting, and business planning processes. Monitor operational expenses and ensure cost control. Analyze financial and operational reports to guide decision-making. Drive profitability and margin improvement
People Management: Recruit, develop, and retain high-performing teams. Set performance goals and conduct regular evaluations.
Ensure compliance with UAE labor laws and HR best practices: Compliance & Governance

About you:

Bachelor's degree in Business Administration, Retail, Supply Chain, or related field
MBA or relevant professional qualification is a plus
8–15 years of retail experience, with at least 5 years in a senior leadership role
Strong background in furniture, home furnishings, or interior retail sector
Proven experience managing multi-store operations in the UAE
Strong commercial acumen and track record of revenue growth
In-depth knowledge of UAE retail market and consumer trends
Excellent communication skills in English, Native English speaker will be an advantage.

About the Recruiter:

Jasmine Puno - Recruitment Resourcer

Manpower Middle East

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