Job Purpose:

Developing and implementing fraud prevention strategies, monitoring emerging fraud threats, enhancing fraud controls, and collaborating with business and support functions to safeguard the Bank, its customers, and its reputation against financial losses arising from external fraudulent activities.

Generic Responsibilities

Develop and implement fraud prevention strategies and controls to mitigate external fraud risks across Wholesale, SME, BB and retail customers.

Monitor fraud trends, emerging typologies, and industry developments to proactively identify new fraud threats affecting Wholesale, SME, BB and retail customers.

Establish and continuously enhance fraud detection scenarios, rules, triggers, and monitoring parameters to strengthen fraud prevention capabilities.

Monitor high-risk transactions, beneficiary additions, mandate changes, limit amendments, account maintenance requests and any other mismatched customer behaviour.

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Conduct periodic reviews of fraud alerts and monitoring effectiveness to ensure optimal fraud detection and minimal false positives.
Review high-risk customer profiles, transaction behaviours, and fraud exposure indicators.
Perform root cause analysis of fraud incidents and recommend corrective actions to prevent recurrence.

. Business Acumen Key Responsibilities
Balance fraud prevention requirements with customer experience, operational efficiency, and business growth objectives.
Assess the financial, operational, regulatory, and reputational impact of fraud risks and provide practical risk-based recommendations.
Support business units in developing secure and customer-centric products and services.
Translate complex fraud risks into actionable business insights for management decision-making.
Promote a strong fraud risk culture and awareness across Wholesale, SME, BB and retail Banking functions.

Minimum Qualifications

Bachelor degree.
Professional certifications in fraud (CFE), Risk. are strongly preferred.

Minimum Experience:

+7 years of relevant experience in Risk Management.
Job-Specific Knowledge & Skills:
Strong knowledge of Corporate, SME and business Banking.
Strong understanding of external fraud typologies affecting corporate customers.
Strong understanding of CBE fraud risk management requirements and banking regulations.
Knowledge of fraud investigations, root cause analysis, and control design.
Advanced analytical and problem-solving skills.
Strong reporting, presentation, and stakeholder management capabilities.
Proficiency in Microsoft Office applications and fraud analytics tools.

Personal Skills
Strong leadership and people management capabilities.
Excellent communication and influencing skills.
Strong analytical and critical-thinking abilities.
Sound judgment and decision-making skills.
High level of integrity, professionalism, and accountability.
Ability to challenge constructively and drive change.
Strong collaboration and relationship management skills.

Results-oriented with a continuous improvement mindset.

External Fraud Prevention Manager