Job Summary: This pivotal leadership role is responsible for the end-to-end lifecycle of the workforce. The incumbent ensures HR operational excellence by overseeing onboarding (including PRO and visa processes), payroll, benefits administration, and employee relations. Additionally, he will act as a strategic partner in HR digitization, managing internal/external audits, and leading a team of HR professionals to align with DP World's global principles of safety, sustainability, and customer-centricity.

Key Accountabilities:

1. Oversee the complete onboarding process including PRO process. Review and update the induction presentation. Review the performance of the vendors on a yearly basis. Manage the escalations from the stakeholders (We One BU & DPW PRO) during deployments.

2. Conduct We Care meetings and Gemba walks for the welfare of the employees. Involved in planning and conducting employee engagements activities for the entire workforce whereby reducing attrition and improve employee retention.

3. Review and update the policy and procedures. Ensure the same is communicated to all employees. Conduct awareness meetings and preparation of the communications.

4. Manage employee relations and resolve conflicts. All Zoho escalations are addressed and closed. Final decisions arrived for certain DC cases.

5. Oversee payroll, EOS and benefits administration. Approval of SRF and signing of all employees letters (salary revision, promotion, service, request letters) in a timely manner. Handle escalations of EOS and resolve. Approve all work-related injury for treatments, involved in yearly insurance renewals, coordinate with insurers to handle medically critical cases and take final decisions on medically unfit cases.

6. Timely approval of employee-related requests and all types of invoices in fusion.

7. Single point of contact to handle and resolve employees queries for escalated cases with authorities and Leadership team, through ensuring compliance to labor laws.

8. Handle internal and external audits for the company. Responsible for working on the audit findings and closure of the same.

9. Rollout yearly Performance Appraisals for the workforce and finalizing the payouts. Coordinate employee training and development programs.

10. Involved in suggesting and implementing digitization and automation of HR processes. Coordinate with IT for system enhancements and agree to final go ahead of the IT projects.

11. Administer all HR team members, guide and support, evaluate their performance and lead them to achieve organization goals.

12. Lead special projects, review HR metrics / management reports, process reengineering and continuous improvement, ensuring accuracy, timeliness, and improved employee experience across HR operations.

Qualifications, Experience and Skills:

Essential Qualification: Bachelor's degree in human resources, Business Administration, or a related field.

Desirable Qualification: Professional HR certifications such as CHRP or SHRM-CP are highly desirable

Work Experience: Proven experience in a managerial role within HR Operations, ideally within a large-scale or diversified business unit

MANAGER - HR OPERATIONS