Job Description

Synopsis

The Product Manager is responsible for delivering Guest 360 capabilities, with a strong focus on Customer Data Platforms (CDP), customer journey analytics, and data-driven customer experience.

Acting as the bridge between business, data, and engineering teams, the Product Manager translates customer needs into actionable requirements and ensures delivery of solutions that enhance personalization, omnichannel engagement, and product adoption.

Accountabilities

Own and prioritize backlog for Guest 360 and Customer Journey Analytics initiatives
Translate business requirements into clear user stories, acceptance criteria, and delivery plans
Drive utilization and adoption by tracking product performance, feature usage, and customer impact metrics
Leverage customer data (CRM, behavioural, transactional) to inform product decisions and improvements
Work closely with Product Managers to align delivery with Guest 360 strategy and roadmap priorities
Collaborate with cross-functional teams (data, engineering, CX, marketing) to ensure end-to-end integration of CDP and analytics capabilities
Support implementation and optimization of Customer Data Platforms (e.g., Adobe, Salesforce, FirstHive)
Advocate for a customer-centric approach, ensuring solutions enhance personalization and experience across channels

Qualifications

Education & Experience

7+ years experience as a Product Owner Product Manager or in a similar role within data, digital, or customer platforms
Hands-on experience with Customer Data Platforms (CDPs) such as Adobe, Salesforce, or FirstHive
Strong understanding of customer journey analytics, personalization, and omnichannel CX
Proven ability to manage backlog, prioritize features, and deliver value-driven outcomes
Experience measuring and improving product usage, adoption, and performance metrics
Strong stakeholder management, communication, and cross-functional collaboration skills
Experience working in Agile environments (Scrum, SAFe)

Additional Information

Etihad Airways is more than the UAE's national airline - we're shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our Journey 2030 ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.

To learn more visit www.etihad.com

Recruitment Fraud Alert

Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.

Product Manager - Customer Data Platforms (CDP)