Performance tracking and reporting, Budget and resource management, Contract and vendor coordination, Risk and issue management, Project planning and execution, Strong Communication Skills, Analytical and problem-solving skills, Stakeholder Engagement

Budget and resource management, Performance tracking and reporting, Contract and vendor coordination, Risk and issue management, Project planning and execution, Analytical and problem-solving skills, Stakeholder Engagement

Budget and resource management, Change management expertise, Risk and issue management, Project planning and execution, Stakeholder and vendor management, Knowledge of Contact Center KPIs AHT SLA FCR CSAT NPS Quality Scores Occupancy, Data analysis and reporting, Proficiency in Microsoft Office Suite