Ensure process overdue (collections) performance; analyze open balances and overdue items, release blocked orders of customers, perform Inbound and Outbound activities to facilitate collections, avoiding bad debts.
Maintain up-to-date customer accounts, reconcile balances, and ensure alignment with customer ledgers.
Accurately allocate received payments to maintain precise Statements of Accounts for customers.
Monitor customer accounts closely and effectively participate in KPI trends (Key Performance Indicators) regarding Days Sales Outstanding (DSO), Overdue receivables (% and value), Bad debt percentage, and Cash collection versus target.
Regularly contact customers for collections follow-up and resolve disputes.
Recommend account blocking to management where necessary. Maintain records of customers blocked and follow up on actions taken by sales.
Work closely with the Credit Controller and Finance Manager regarding cash flow improvement recommendations.
Perform month-end activities for Accounts Receivable.
Support internal and external audits with Accounts Receivable requirements upon request.
Job Requirements
3-5 years of Accounts Receivable or Order-to-Cash experience
A professional with a university degree (in the field of Accounting or Finance); additional Professional qualification (CPA, CMA, ACCA, or equivalent) is an advantage
Advanced Microsoft Excel (Power Query preferred)
Experience in ERP systems (Oracle
Experience in international organizations, particularly within the Manufacturing, Lubricants, or FMCG industries
Good analyst with communication and time management skills
