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Assistant Housekeeping Manager

Marriott International

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1-3 Years
2 months ago
69 Viewed
0 Applied

Job Description

JOB SUMMARY

Entry level management position that focuses on supporting the day-to-day activities in Housekeeping, Recreation/Health Club and Laundry, if applicable. Position works with employees to clean and maintain guestrooms and public space. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.

CANDIDATE PROFILE

Education and Experience

. High school diploma or GED 1 year experience in the housekeeping or related professional area.

OR

. 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major no work experience required.

CORE WORK ACTIVITIES

Managing Housekeeping Operations and Budgets

. Ensures knowledge and understanding of OSHA regulations are up to date.

. Oversees all lost and found procedures.

. Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.

. Inventories stock to ensure adequate supplies.

. Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.

. Works effectively with the Engineering department on guest room maintenance needs.

. Understands and complies with loss prevention policies and procedures.

. Ensures all employees have proper supplies, equipment and uniforms.

. Assists in supervising an effective inspection program for all guestrooms and public space.

. Manages linen inventory and guest supplies and assists in the ordering of supplies as necessary.

. Supervises Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager.

. Observes service behaviors of employees and provides feedback to individuals continuously strives to improve service performance.

Ensuring Exceptional Customer Service

. Handles guest problems and complaints seeking assistance from supervisor as necessary.

. Assists in the review of comment cards and guest satisfaction results with employees.

. Sets a positive example for guest relations.



At Le Mridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We're looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Mridien. In joining Le Mridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, beginyour purpose,belongto an amazing globalteam, andbecomethe best version of you.
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Marriott Hotels & Resorts is Marriott International's brand of full-service hotels and resorts based in Bethesda, Maryland. As of June 30, 2020, there were 582 hotels and resorts with 205,053 rooms operating under the brand, in addition to 160 hotels with 47,765 rooms planned for development

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Last Updated: 11-07-2024 07:41:33 PM
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