Job Purpose:
The role holder is responsible for managing and enhancing Dubai Chambers digital communication channels, including the corporate website, social media platforms, and other digital assets. The role ensures consistent, timely, and engaging digital content, strengthens online presence and brand visibility, monitors digital performance, and supports the execution of digital communication strategies in alignment with organizational objectives and brand standards.
Key Accountabilities:
Digital Communications Management
- Manage and oversee Dubai Chambers digital communication channels, including the corporate website, social media platforms, and other digital assets.
- Develop and execute digital communication plans and content calendars aligned with the organization's communication and marketing objectives.
- Ensure all website and social media content is accurate, engaging, timely, and compliant with Dubai Chambers brand guidelines and governance standards.
- Coordinate the creation, review, publishing, and maintenance of website content, ensuring information remains current and user-friendly.
- Lead the planning and execution of social media campaigns to enhance engagement, reach, and brand awareness.
- Monitor and optimize website performance, usability, accessibility, and user experience, coordinating enhancements with internal stakeholders and external vendors where required.
- Manage relationships with digital agencies, website developers, social media partners, and other service providers to ensure quality and timely delivery.
- Monitor digital analytics across websites and social media platforms, preparing dashboards and reports with actionable insights and recommendations.
- Drive continuous improvement through SEO, digital optimization, emerging technologies, and industry best practices to maximize online visibility and audience engagement.
- Coordinate with internal departments to gather, review, and publish digital content supporting organizational initiatives, events, campaigns, and announcements.
- Ensure compliance with digital governance, information security, copyright, accessibility, and corporate communication standards across all digital platforms.
- Keep abreast of emerging digital communication trends, platforms, technologies, and best practices, recommending innovative solutions to enhance Dubai Chambers digital presence.
Reporting
- Prepare reports in a timely and accurate manner to meet the departmental requirements, policies and standards.
Others
- Other relevant tasks of the job purpose when, and if required.
Qualifications & Experience:
Minimum Qualification
- Bachelor's Degree OR 3-year Diploma in Marketing, Digital Communications, Communications, Media, Public Relations, Digital Marketing, or a related field from a recognized university.
- Master's Degree in Marketing, Digital Communications, Communications, Media, Public Relations, Digital Marketing, or a related field is preferred.
Minimum Experience and Skills
- 5–7 years of experience in Digital Communications, Digital Marketing, Website Management, or Social Media Management.
- Proven experience managing corporate websites using Content Management Systems (CMS).
- Experience with website analytics (Google Analytics or equivalent), SEO, and digital performance reporting.
- Experience managing external digital agencies and vendors.
