Are you fluent in both English and French
Do you enjoy
solving technical problems while delivering world-class customer service
We are hiring a
Bilingual Technical Customer Support Agent to support Canadian customers across technical platforms, email services, and marketing campaigns.
This is not a basic call center role.
This is an opportunity to become a trusted technical advisor to clients while working in a structured, measurable, and growth-focused environment.
If you are organized, tech-savvy, customer-focused, and confident speaking both English and French — we want to meet you.
What You'll Be Doing
Technical & Customer Support
- Handle inbound calls and emails in both English and French
- Troubleshoot technical issues and guide customers to resolution
- Take full ownership of customer cases from start to finish
- Log all interactions accurately in our ticketing system
- Meet SLAs and quality standards while maintaining a professional, empathetic tone
- Build rapport with new and existing customers
Email & Platform Support
- Assist with email setup, password resets, forwarding, and troubleshooting
- Support clients using email relay tools (tracking, analytics, delivery log review)
- Help customers improve email deliverability and list quality
Campaign & Reporting Support
- Assist with campaign setup and monitoring
- Support post-campaign follow-ups
- Help prepare basic performance reports
- Maintain accurate campaign data
- Collaborate with internal tech and operations teams
What We're Looking For
Required:
- Fluent in both English and French (verbal and written)
- 2–3 years customer service experience
- Strong technical troubleshooting ability
- Comfortable speaking on the phone with international clients
- Strong multitasking and organization skills
- Professional, friendly, solution-oriented mindset
- Ability to ask probing questions and identify root causes
Nice to Have (Not Required):
- Experience in technical support or call centers
- Experience with ticketing systems or CRM tools
- Experience with email platforms or campaign tools
- Background in communications, marketing, or related field
To apply, please send:
- Your updated resume
- A short voice recording (1–2 minutes) introducing yourself in English and in French
- A brief paragraph describing your technical support experience
- Subject line: Bilingual Technical Support – [Your Full Name]
Applications missing voice recordings will not be reviewed.
