Branch Manager (Emirati)

5-10 years
4 days ago 1 Applied
Job Description

Job Description

  • Ensures that the branch is running smoothly and effectively
  • Maintain high level of customer service and handle customer complaints with TAT.
  • Implement transformation initiatives as part of the LEAP program (e.g,. Customer programs, new roles)
  • Implement Consumer Banking sales initiatives (e.g., products to push, sales campaigns, ways to approach customers, etc.)
  • Develop and implement further sales initiatives (e.g. bring in new business using personal contacts, direct sales force and branch staff)
  • Monitor and ensure branch performance meets KPI targets per customer segment (excluding Elite Gold)
  • Supervise branch performance by participating in and leading daily retail sales team meetings and weekly service team and full branch meetings
  • Provide direct coaching, mentoring and guidance to all staff
  • Identify staff training needs (products, systems, sales skills) and address them
  • Maintain satisfactory record on branch reports from Internal control, Credit examination and financial Auditors
  • Review Audit and Compliance reports related to the branch and insure that corrective actions are taken when required and ensure they are not repeated any further.
  • Interaction with colleagues/ internal stakeholders and ensure completion of Mandatory trainings
  • NPS: - Ensure assigned NPS target is achieved by representing FAB values and following customer obsessed methodology to ensure high level of customer experience at all times with zero customer complaints.
  • Ensure staff punctuality and attendance
  • Ensure that no work is left pending by assigning tasks to the proper departments and allocating it fairly to staff within departments.
  • Act as PML Co-Ordinator for branch.
  • Custodian of Safe deposit locker
  • Cash Vault custody


Bachelor's degree in any discipline with substantial credit and customer service experience in the branch network

Additional Information

10 years relevant experience in the banking sector with at least 5 years in similar positions of progressively increasing managerial responsibilities in the branch network.




direct sales force
branch staff
new business

FAB, the UAE&#8217&#x3B;s largest bank and one of the world&#8217&#x3B;s largest financial institutions offers a an extensive range of tailor-made solutions, and products and services, to provide a customised banking experience. Through its strategic offerings, it looks to meet the banking needs of customers across the world via its market-leading Corporate and Investment Banking and Personal Banking franchises.
Headquartered in Abu Dhabi, in Khalifa Business Park, the bank&#8217&#x3B;s international network spans over 19 countries, across the world, providing the global relationships, expertise and financial strength to support local, regional and international businesses seeking to do business at home and abroad. In line with its commitment to put customers first, to Grow Stronger, FAB will continually invest in people and technology to create the most customer-friendly banking experience and will support the growth ambitions of its stakeholders across the global network in which the bank operates.

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