Brand Marketing Programme Delivery Manager - dnata

8-10 years
12 days ago 2 Applied
Job Description

Job Purpose

About this role:
The successful candidate will develop, lead and manage a brand strategy for their assigned portfolio of business units to provide a competitive edge in line with Emirates Airline/dnata brands by leveraging the different CCMB and business unit capabilities. Support and implement the direction and incremental wealth creation of the Emirates or dnata brand and sub-brands, while demonstrating agility in delivery of the strategy, in line with changing business priorities. They will also proactively identify brand, commercial or operational business objectives that shape both MarComms activities and CCMB Build roadmap of their portfolio. Additionally, they will co-develop, manage, and implement integrated brand and marketing programmes to deliver on the brand strategy, customer experience promise, or achieve business objectives in partnership with the CCMB team of Specialists.

What you will do:

  • Provide inputs into the business unit brand strategy and direction and communicate this effectively with relevant stakeholders while understanding the overall Emirates/dnata brand strategy, wider operating environment, performance, and dynamics of assigned business units. Ensure the team works closely with EK Group market research, marketing strategic planning, analytics and insights functions to generate the relevant and comprehensive insights on the business unit brand, product and customers positioning in the relevant markets.

  • For the defined portfolio, translate and convert the brand strategy, commercial and/or operational business objectives or challenges to single-minded brand and marketing objectives that the specialist teams can deliver across the entire customer lifecycle, journey and touchpoints. Ensure the team are able to effectively leverage research, data, analytics, and insights to ensure that briefs are clear and articulate so specialist teams can effectively design, develop, and test the proposed response or solutions. Lead the team's relationship with the Marketing Strategic Planning team to ensure the briefs are in line with CCM&B Measurement Framework and achieve the required ROI on CCM&B spend.

  • Manage the MarComms Programme covering both Run and Build marketing requirements for the respective business unit. Work closely with the respective specialist teams to incorporate the relevant Build roadmap elements into the BU roadmap. Define, track and report the Run marketing requirements for the respective BU. Along with the Manager Brand and Marketing Programmes, communicate roadmap and vision with relevant BU stakeholders to ensure alignment where required on a periodic basis.

  • Provide strong inputs into how CCMB can optimise the build, delivery and measurement of planned (short-to-long term) Business Unit changes across customer communication touchpoints. Lead the team to leverage and understand CCMB research, insights and analytics to influence the development of new initiatives, customer experience and journey in line with brand strategy and objectives.

  • Identify MarComms capabilities that can be leveraged by respective business unit and influence the CCMB build road map to support business objectives in close collaboration and coordination with the CCMB specialist teams by staying up to date with the latest developments in modern marketing and marketing technology.

  • Co-develop and influence the prioritisation of the CCMB build roadmaps with each of the specialist teams based on respective business unit requirements. Balance the needs of customers, stakeholders, CCMB resources, brand and commercial requirements, and the desired maturity levels - while appreciating that each Specialist Team owns their respective Build Roadmap

  • Identify synergies and opportunities between portfolios by collaborating with account management counterparts e.g. cross-selling products, aligning and leveraging data
    Support specialist teams to address or mitigate any risks or issues that may impact roadmap delivery by coordinating or influencing the relevant stakeholders from the business units. Risks or issues such as data governance and privacy, cybersecurity, technical or data integration challenges, legal issues, organizational requirements etc.

  • Develop, consolidate, and manage the annual budget requirements to deliver on Brand and MarComms requirements for assigned business units including the presentation of CCMB requirements for resources and funding from respective BPCs

  • Focus on continuous professional development for the team, utilising internal and external partners, to ensure marketing and marketing technology skills and knowledge of the team are relevant and up-to-date, and develop sufficient knowledge of the business units being supported to ensure appropriate solutions are proposed.

Qualifications & Experience

This role might be for you if you have:

  • Degree or Honours (12+3 or equivalent) in Marketing or Communications.

  • 8+ yrs working as a marketing communications manager with and international organisation.

  • Experience in an Airline / Travel industry is preferable.

You'll have an edge if you have:

  • An understanding of customer journey development across digital and non-digital touchpoints from a marketing communications perspective, and ability to translate business requirements into marketing communications solutions

  • A project management certification

  • An understanding of 360. marketing and ability to manage and deliver marketing communications campaigns

  • A broad understanding of marketing technologies including automation programs, marketing data management, CCMB operational value-chain, and operational model with teams such as IT and EA

  • The ability to collaboratively develop a comprehensive functional requirement brief with specialist teams such as: UX/IBE teams, Customer Strategy and Retention, Media and Performance Marketing, Customer Insight and/or EA, and Marketing Analytics

  • Effective communication skills and ability to answer why to the questions from stakeholders by leveraging and mastering data, customer feedback and other metrics

  • The proven ability to manage senior stakeholders and influence decision making

  • The proven ability to influence cross-functional team

Salary & Benefits

Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That's on top of transport benefits, life insurance and more. Find out what it's like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website text to be providedDefault text to be provided




automation programs
CCMB operational value-chain
Customer Strategy
marketing data management

the Emirates Group employs over 103,363 staff from more than 160 nationalities. The Emirates Group&#8217&#x3B;s extensive and diverse international portfolio includes the world&#8217&#x3B;s largest international airline, Emirates, and one of the largest combined air services provider in the world, dnata. For the year financial year ending 2017-18, the Emirates Group posted a profit of AED 4.1 billion (US$ 1.1 billion).

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