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Business Solutions & Operations Specialist (FIXED TERM CONTRACT)



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3-5 Years
11 days ago
60 Viewed
2 Applied

Job Description

Job Purpose

At Emirates, our Global Sales team is fundamental in ensuring we put our customers first by maximizing our value proposition as a brand. The team is responsible for managing relationships with our partners, customers, and account holders.

This role is a fixed-term contract for 3 year period.

The Business Solutions and Operations Specialist will be responsible for managing the end-to-end delivery of projects prioritised in alignment with the department's strategy. The focus will be leveraging existing or new technologies to achieve Emirates Business Rewards vision. You will be responsible for the business support and operations functions to ensure Emirates Business Rewards business continuity.

In this role, you will:

. Be the expert in the Loyalty domain with experience in implementing products and partnership functions across all interfacing systems.
. Enable requirements pertinent to security, data governance, communication, legal and analytics.
. Organise, influence and facilitate end-user requirements gathering with external partners and divisions within Emirates to put in place, system and process enhancements.
. Gain an understanding of various internal Emirates Business Rewards processes as well as those of vendors, suppliers and partners with the aim of identifying key system and process improvements.
. Deliver all projects in a timely manner, within budgets and as per agreed quality standards.
. Manage end-to-end user and business process testing to ensure all business requirements are met and maintain a central repository of all relevant documentation.
. Contribute to the sourcing, evaluation and selection of solution vendors.
. Participate in partner launch negotiation meetings as the Emirates Business Rewards systems expert.
. Support partner contracting to ensure system formats, procedures, terms & conditions are correctly represented.
. Ensure all systems and processes are in place to maintain agreed levels of operation and business continuity.
. Ensure that all identified stakeholders and end-user communities are fully briefed well in advance of new functionality introduced to manage the adoption of change.
. Provide regular project updates to internal stakeholders and ensure work is progressing according to agreed priorities and timelines.

Qualifications & Experience

To be considered for the role, you must meet the below requirements:
. Experience in a commercial/sales function as business support or information technology
. Degree or Honours in a related field such as IT/Business
. Experience in the travel industry with at least 3 years specifically in management and operational support of information systems for a business unit (preferably frequent flyer or loyalty programme)
. Experience in delivering complex/cross-functional projects
. Excellent stakeholder and vendor management
. Cross-functional work experience, leading through influence
. Good understanding of Return on Investment (ROI) and other key performance metrics
. Excellent written and spoken English.
. Flexible to work longer hours when required and open to travel for business.

Salary & Benefits

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website Further information on what's it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.

the Emirates Group employs over 103,363 staff from more than 160 nationalities. The Emirates Group&#8217&#x3B;s extensive and diverse international portfolio includes the world&#8217&#x3B;s largest international airline, Emirates, and one of the largest combined air services provider in the world, dnata. For the year financial year ending 2017-18, the Emirates Group posted a profit of AED 4.1 billion (US$ 1.1 billion).

Last Updated: 20-06-2024 07:48:00 PM
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