Answering incoming calls and addressing customer questions or complaints
Making outbound follow-up calls or updates as needed
Documenting all call details clearly in the computer system
Sending unresolved complex issues to a supervisor or higher team
Requirements
High school diploma or equivalent school certificate
Good speaking, listening, and writing abilities
Basic computer and typing skills for data entry
Ability to stay calm and polite when talking to upset callers
Benefits
Why Join SMG
Legacy, Leadership & Vision
- Join a pioneering organization with over five decades of excellence in Egypt's automotive sector. SMG is the sole importer of Porsche, Scania, and Harley-Davidson, a trusted partner to the main Aftermarket Spare Parts Wholesale and Retail, and the most reliable and business partners of automotive garage tools and equipment.
- Be part of a forward-thinking company with a diversified investment portfolio and a strong vision for sustainable mobility, innovation, and market leadership.
Meaningful & Impactful Work
- Contribute to a company that isn't just selling cars, but shaping the future of road safety, customer experience, and automotive service standards in Egypt.
- From premium vehicle brands to aftermarket solutions and industrial tools, your work will have an impact across multiple industries and thousands of customers.
Growth & Development
- SMG empowers its employees with a culture of continuous learning, internal mobility, and career progression. With full support for both internal and external training, you'll gain access to tools and knowledge that help you thrive as a leader.
- Whether you're optimizing operations or leading financial strategy, your contribution will drive real results. People-First Culture
- Work in an inclusive, collaborative environment that values expertise, transparency, and trust. At SMG, we encourage open communication across all levels—including 24/7 access to HR support—because we believe that progress begins with honest conversation.
Competitive Rewards & Benefits
Enjoy a comprehensive compensation package designed to support you and your family, including:
- Medical, social, and life insurance
- Pension plan
- Annual salary review and profit-sharing program
- Exclusive discounts on service, spare parts, and branded items
- Fully paid training programs
