Chief Concierge

ADNH GROUP

Abu Dhabi National Hotels (ADNH) was founded in 1976 as a hotel owner and asset manager and has evolved into a hospitality group that encompasses hotels, restaurants, destination management services, catering and transportation.

Under its Hotels Division, ADNH owns some of the most reputable and recognizable hotels in the Emirate and beyond: The Ritz-Carlton Abu Dhabi, Grand Canal; Park Hyatt Abu Dhabi Hotel and Villas; Sheraton Abu Dhabi Hotel & Resort; Le Meridien Abu Dhabi; Radisson Blu Hotel & Resort Al Ain; Radisson Blu Hotel & Resort Abu Dhabi, Corniche; Sofitel Dubai Jumeirah Beach Kempinski The Boulevard Dubai; Kempinski Central Avenue Dubai; JW Marriott Hotel Marina; The Heritage Hotel, Autograph Collection and Hotel Boulevard, Autograph Collection.

ABOUT JW MARRIOTT HOTEL MARINA

JW Marriott Hotel Marina is an urban waterfront luxury hotel located in Dubai Marina, one of the most sought-after destinations in the vibrant city of Dubai. Offering breathtaking views of the picturesque marina skyline and the Arabian Gulf, the hotel is renowned for its contemporary design, world-class amenities, and impeccable service. It boasts a wide range of well-appointed rooms and suites, each exuding elegance and comfort, ensuring a truly relaxing stay. From private balconies with stunning views to modern amenities including flat-screen TVs, complimentary Wi-Fi, and plush bedding, guests can indulge in a lavish and sophisticated ambiance. Directly connected to famous shopping mall, an extensive array of boutique shops, big brands and lifestyle options are easily accessed via the hotel lobby.

YOUR ACCOUNTABILITY

Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities.

Answer, record, and process all guest calls, messages, requests, questions, or concerns are attended to promptly and handled in a professional manner. Contact appropriate individual or department (e.g Housekeeping, reception) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.

Maintain par stock of collaterals, stationery and other necessities to avoid over stocking as well as running short on stock.

Supervise the luggage service to ensure a smooth and efficient operation and minimum delay and damage.

Conduct periodic inspections of all lobby areas, main entrance, Guest elevators and Public areas to check the cleaning standard and report in log book.

Handles guest complaints in accordance with the hotel policy, reports all complaints to the management.

Keep updated of all information concerning the hotel services, local places of interest, restaurants, transportation, sport facilities, churches, shopping areas and all relevant information likely to be of guests interest in order to be able to answer guest requests and questions.

Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services).

Ensure an up to date extensive selection of booklets, guides, maps and brochures are maintained at the Guest Services desk.

Oversees grooming standard of the concierge/bell desks associates.

Additional Responsibilities

Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

WHAT WE LOOK FOR

Minimum 3-4 years of experience in a luxury hotel or high-end hospitality environment, with at least 1-2 years in a supervisory or leadership role within the Concierge department.

In-depth knowledge of the local area, including luxury services, attractions, restaurants, and exclusive experiences to provide personalized recommendations for guests.

Exceptional guest service skills with a proven ability to anticipate guest needs, deliver tailored experiences, and exceed guest expectations.

Strong leadership and management abilities to lead, train, and mentor the Concierge team, ensuring consistent service delivery.

Fluent in spoken and written English; additional languages are an advantage.

Strong problem-solving skills and the ability to handle guest complaints or requests efficiently, maintaining high service standards.

Proficiency in Concierge tools and .

Excellent communication skills to engage with guests, colleagues, and external partners (e.g., transportation companies, tour providers).

Well-groomed and professional appearance in line with 5-star hospitality standards.

Ability to work flexible schedules, including weekends, holidays, and peak operational hours.

Strong organizational skills and the ability to manage multiple tasks simultaneously while maintaining a high standard of service.

A passion for creating memorable guest experiences and a deep understanding of Marriott brand standards. REQUIRED