Job Description
About Us: Network International is the largest Financial Technology company in Middle East and Africa. Payments is our core business where we provide services in more than 50 countries – UAE, Jordan, South Africa, Egypt are some of our key markets. Apart from payments, we provide services on Data and Insights, Lending, Insurance, Risk Solutions, etc. Our core customers are businesses at every scale and segment, though recently we are growing in direct to consumer card segment as well.
Our EVP's: At Network International, we always stay ahead. . In the fast-paced world of financial services, we thrive on innovation, agility, and purposeful collaboration. We invest first in our people, empowering you to make bold decisions, learn fast, and grow your expertise alongside industry leaders. Here, solving complex problems means more than using cutting-edge technology; it's about creating meaningful value for our customers, together. We foster a culture where trust, accountability, and achievement go hand in hand—because success isn't just a goal; it's how we work, every day, as one team.
Job Description
Provide technical support for client's cases related to the new products and services acquired after arrangement with Department Head.
- Set-up new Client Banks/services on supported systems based on the filled questionnaire as well as identifies the banks privileges.
- Provide technical support for other NI teams concerned with the NI systems and supported services In addition to providing trainings to new hires on how to operate the system.
- Manage the communication with system vendors to acquire new features and find solutions to current system bugs after arrangement with Department Head.
- Test new products/services received from vendor side
- Handle documentation, training materials & presentations and also end user manuals related to systems
- Test new products/services received from vendor side
- Review Upgrade assigned tasks
- Review Banks Migration projects related tasks
- Performs other related duties as requested by the company. Responsibilities:
- Review & setup new banks and services on NI systems according to each bank's requirements
- Attend internal and external Banks & NI technical Trainings.
- Follow up and report technical issues to vendor.
- Test new products/services received from vendor side.
- Prepare systems documentation / end user manuals / presentations.
Network International is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds, nationalities, and experience levels. We are committed to creating an inclusive workplace where innovation, diversity, and performance thrive. 
