Role Description:
The Collection Specialist is responsible for managing customer accounts to ensure the timely collection of outstanding receivables while maintaining positive client relationships. The role involves monitoring aging reports, following up on overdue payments, resolving billing discrepancies, negotiating payment arrangements, and ensuring compliance with company policies and financial procedures.
Key Responsibilities
Accounts Receivable & Collections
- Monitor customer accounts and identify overdue invoices.
- Contact customers via phone, email, and written correspondence to collect outstanding payments.
- Follow up on delinquent accounts according to established collection procedures.
- Maintain accurate records of collection activities, communications, and payment commitments.
- Ensure timely collection of receivables while maintaining strong customer relationships.
Customer Communication
- Respond to customer inquiries regarding invoices, payment status, and account balances.
- Investigate and resolve billing discrepancies in collaboration with internal departments.
- Negotiate payment plans and settlement arrangements within company guidelines.
- Build professional relationships with customers to facilitate effective collections.
Reporting & Documentation
- Prepare daily, weekly, and monthly collection reports.
- Monitor aging reports and recommend actions for overdue accounts.
- Maintain accurate documentation of payment records and customer correspondence.
- Escalate high-risk or significantly overdue accounts to management when necessary.
Qualifications:
- Strong debt collection and cash collection skills, with experience managing overdue accounts and negotiating payment plans.
- Effective communication and customer service abilities to handle client interactions professionally and resolve payment-related issues.
- Bachelor's degree in accounting, Finance, Business Administration, Commerce, or a related field.
- 1-3 years of experience in collections, accounts receivable, credit control, or a similar finance role.
- Experience using ERP systems (SAP, Oracle, Microsoft Dynamics, Odoo, or similar) is preferred.
