Concierge Agent

Hilton
Doha
Qatar
0-1 years
13 days ago 1 Applied
Job Description

A Concierge Agent serves as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity.


What will I be doing

As a Concierge Agent, you will serve as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity. A Concierge is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

  • Serve as a key point of contact for Guests and efficiently respond to Guest inquiries
  • Provide information, advice and booking services for a wide variety of Guest enquiries, including city tours, theatre tickets, restaurants, doctors, flight bookings, among others
  • Process and deliver messages for Guests
  • Deliver and safely storage Guest luggage
  • Stay current with all hotel services as well as daily VIP requests and special events
  • Ensure orderliness and safety guidelines around the lobby and front door areas
  • Provide support to Management as required, in cases of emergency
  • Project a professional manner with an emphasis on hospitality and Guest service
  • Maintain a clean, healthy, and safety working area
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems
What are we looking for

Concierges serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Positive attitude and good communication skills
  • Commitment to delivering a high level of customer service
  • Excellent grooming standards
  • Flexibility to respond to a variety of different work situations
  • Ability to work on your own and as part of a team
  • Knowledge of the local area

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Previous experience working in Concierge in a hotel environment


JOB TYPE

Permanent Job

Industry

Hospitals / Healthcare / Diagnostics

Function

Hospitality

Skills

Customer Service
Local Area Knowledge
Communication Skills
Grooming Standards
About
Job Source: jobs.hilton.com

Hilton Worldwide Holdings Inc., formerly Hilton Hotels Corporation, is an American multinational hospitality company that manages and franchises a broad portfolio of hotels and resorts. Founded by Conrad Hilton in May 1919, the corporation is now led by Christopher J. Nassetta.