CRM&Data performance

We are looking for a skilled and detail-oriented CRM & Data Performance Manager to oversee lead quality, CRM workflows, employee performance tracking, and cross-department reporting. This role is ideal for someone with strong analytical skills, a deep understanding of Bitrix24, and a passion for optimizing systems and performance.

You will play a key role in maintaining lead integrity, automating CRM processes, generating actionable reports, and evaluating the performance of both teams and individuals across the organization.

Key Responsibilities:

Lead Management & CRM Optimization

* Manage the quality, structure, and distribution of leads within Bitrix24.

* Design and implement automated lead assignment rules to optimize follow-up speed and efficiency.

* Ensure lead data accuracy and consistency across the system.

* Continuously audit and clean CRM pipelines and lead databases.

Reporting & Analytics

* Produce and manage daily lead activity reports for real-time tracking and follow-up.

* Develop detailed weekly and monthly reports covering: o Lead source performance and quality

o Sales team performance metrics and conversion rates o Marketing campaign ROl and efficiency o Funnel performance and optimization suggestions

* Conduct company-wide employee performance evaluations using CRM data and productivity indicators. o Highlight strengths and identify weaknesses o Provide recommendations for training or process improvement

Bitrix24 System Management

* Take full ownership of the Bitrix24 CRM environment, including CRM, tasks, communications, automation, and integrations.

* Build an all-in-one internal system using Bitrix24 to centralize workflows for sales, marketing, and support teams.

* Integrate third-party tools, forms, and data sources to enhance system functionality.

* Maintain and optimize project/task boards, communication structures, and reporting modules.

Database & Recordkeeping

* Maintain a daily operational database to track lead activities, follow-ups, and team productivity.

* Ensure systematic logging and data capture for all interactions and tasks within the CRM.

Qualifications:

* 2+ years of experience in data analysis and CRM management (Bitrix24 experience is a highly preferred)

* Strong analytical skills and a data-driven mindset

* Experience in building custom workflows, automations, and dashboards in Bitrix24

* Familiarity with CRM-based employee performance tracking

* Advanced Excel/Google Sheets skills; knowledge of BI tools (e.g., Power BI, Tableau) is a plus

* Excellent communication, documentation, and reporting skills

* Ability to work independently and manage cross-functional projects