The Customer Relationship Management (CRM) Executive manages relationships with the group's customers to ensure customer satisfaction while further maintaining and enhancing relationships. This job is essential for ensuring a positive customer experience, driving customer loyalty, and ultimately contributing to the success and growth of the group.
Requirements
- Maintain and update the customer database with accurate and relevant information.
- Segment the customer database for targeted marketing campaigns.
- Communicate with customers through various channels, including phone calls, emails, and social media.
- Address customer inquiries, concerns, and feedback promptly and professionally.
- Provide product information, resolve issues, and ensure a high level of customer satisfaction.
- Execute customer engagement programs, such as loyalty programs, newsletters, and surveys.
- Collaborate with the sales team to identify and pursue upsell and cross-sell opportunities.
- Analyse customer data to identify trends and insights.
- Use data-driven insights to improve customer interactions and overall CRM strategy.
- Generate regular reports on customer engagement, satisfaction, and sales performance.
- Present findings and recommendations to the management team
- Answer customer queries and dealing with complaints.
- Implement plans to evaluate the various forms of marketing developed by the CVM team.
- Uphold company values throughout business practices and use sound judgment in decision making.
- Any other additional duties as may be required by management based on needs of the business.
Requirements
- A minimum of 1 to 3 years in related field is preferred.
- Strong communication and interpersonal skills.
- Excellent problem-solving and decision-making abilities.
- Proficiency in CRM software and Microsoft Office Suite.
- Analytical and data-driven mindset.
- Exceptional organizational skills and attention to detail.
- Ability to work both independently and as part of a team
Please note: this role is for UAE Nationals ONLY.
Location: Deira, Dubai
