Customer Experience Agent - Buggy Operations

REMINDER: WE WILL ONLY RESPOND TO YOU IF YOUR CURRENT EXPERIENCE, INDUSTRY AND QUALIFICATIONS MATCH THE REQUIREMENTS OF OUR PRINCIPALS/EMPLOYERS

About the Position:

We are seeking talented individuals to join as Customer Experience Agent - Buggy Operations for our award winning team with Qatar Aviation Services.

The role will be responsible to provide quality customer services and exceptional assistance to all customers at Hamad International Airport while working with buggy shuttle services. Ensure to delivering seamless services by being courteous, caring, and maintaining the highest service delivery standards.

Qualifications:

• High School qualification with 1 year of Customer Services experience.
• Relevant experience in Customer facing role in service industry.
• Airport experience is an advantage but not a must.
• Valid light Vehicle Driving License of Home country

Accountabilities:

• Responsible to operate MATAR Buggy cart with in the Passenger Terminal of Hamad International Airport.
• Ensure proper handling of all passengers while assisting using MATAR shuttle services, Projecting a caring and service-oriented image which requires warm, hospitable, and pleasant attitude with aim to meet and exceed customer satisfaction.
• Provide full customer services support to passengers regarding MATAR shuttle service and HIA facilities.
• Follow the standard operating procedures (SOP) laid down by the department and airport regulators, consistently apply the established service standards to ensure department's compliance with ISO standards and the agreed KPI under service contract with MATAR.
• Report for duty on time as per roster with complete compliance to the company uniform and excellent grooming standards.
• Collaborate effectively with both QAS and MATAR departments to facilitate seamless operational success and Report any illegal, unsafe and corrupt activities observed to the shift supervisors/ line.
• Escalate any customer inconvenience, and or any anticipatory complaint immediately to shift Supervisor.
• Ensure to always adhere to the safety protocols and procedures while operating any equipment within HIA parameters.
• Uphold airport safety standards and follow operational protocols at all times. Embrace and work with customer-first mindset always.

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