Customer Service Administrator

Company Description Vault Logistics is a leading logistics provider delivering agile, reliable end-to-end supply chain solutions for businesses of all sizes. The company focuses on building long-term client partnerships and consistently aims to exceed expectations through a comprehensive service offering. With expertise across warehousing, containers yard storage, transportation, freight forwarding, and customs clearance, Vault Logistics manages every stage of the logistics journey. Applicants joining Vault Logistics can expect to work within a professional, growth-oriented environment that values efficiency, service quality, and trust.

Role Description

This is a full-time, on-site Customer Service Administrator role based in Jeddah. The Customer Service Administrator will handle daily customer inquiries via phone, email, and in-person interactions, ensuring prompt and accurate responses. Responsibilities include managing order status updates, coordinating with operations and logistics teams, tracking shipments, and resolving service issues. The role also involves maintaining customer records, preparing service reports, supporting documentation for warehousing processes, and following up to ensure high customer satisfaction. The Customer Service Administrator will help improve customer experience by identifying recurring issues, suggesting process improvements, and maintaining clear communication with internal and external stakeholders.

Qualifications

• Strong customer-focused skills, including Customer Service, Customer Support, and Customer Satisfaction, with a commitment to timely issue resolution.
• Ability to enhance and manage Customer Experience, ensuring professional, courteous, and solution-oriented interactions.
• Excellent Communication skills, both written and verbal, with the ability to coordinate clearly with customers and internal teams.
• Preferably Fresh Graduate.
• Good organizational and time-management skills, with attention to detail and accuracy in data entry and documentation.
• Proficiency in common office software.
• Ability to work on-site in Jeddah and collaborate effectively in a team-oriented environment.
• Relevant diploma or bachelor's degree in Business, Administration, Logistics, or a related field is an advantage.