Job Summary:
We are seeking a proactive and customer-focused Customer Service Associate to join our team. The ideal candidate will be the first point of contact for our clients, ensuring prompt and efficient resolution of inquiries while maintaining a high level of customer satisfaction.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Assist clients with product or service-related questions, complaints, and requests.
- Maintain accurate records of customer interactions, transactions, and feedback.
- Collaborate with internal teams to resolve client issues efficiently.
- Provide guidance on company policies, procedures, and services.
- Identify opportunities to improve customer experience and report insights to management.
- Support account management and follow-up activities as needed.
Qualifications & Skills:
- Bachelor's degree in Business Administration, Marketing, or related field preferred.
- 12 years of experience in customer service, client support, or related roles.
- Strong communication and interpersonal skills.
- Problem-solving mindset with attention to detail.
- Proficiency in MS Office and CRM software (e.g., Salesforce) preferred.
- Ability to work under pressure and prioritize tasks efficiently.
- Positive attitude with a customer-first approach.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for career growth and professional development.
- Collaborative and supportive work environment.
