Job Purpose
JOB DESCRIPTION
To deliver high-quality customer service and perform branch operational activities efficiently, ensuring an excellent customer experience while adhering to the bank's policies, procedures, and compliance standards.
Key Responsibilities
- Provide exceptional front-line customer service in line with Emirates Islamic service standards
- Handle cash transactions, deposits, withdrawals, and remittance services accurately
- Assist customers with account opening, product inquiries, and service requests
- Promote and cross-sell bank products (accounts, cards, digital banking) to meet targets
- Ensure compliance with AML, KYC, and internal policies
- Maintain accuracy in transaction processing and documentation
- Address customer complaints and escalate complex issues when required
- Support branch operations and ensure adherence to service turnaround times
- Maintain high levels of professionalism, confidentiality, and customer satisfaction
Qualifications & Experience
- Bachelor's degree (preferred)
- 0–5 years of experience in customer service / banking / retail (fresh UAE Nationals can apply)
- Strong communication and interpersonal skills
- Customer-centric mindset with a sales orientation
- Ability to work in a fast-paced branch environment
Key Competencies
- Customer Focus
- Communication Skills
- Attention to Detail
- Team Collaboration
- Problem-Solving
- Sales & Service Orientation
Nationality Preference
UAE Nationals (Emiratisation role)
What We Offer
- Opportunity to build a career in the banking sector
- Structured training and development
- Competitive compensation and benefits
