Customer Service Representative

Overall Role:

The Customer Service Representative is responsible for the day-to-day operations of the Learning Center, ensuring smooth administrative processes, excellent customer experience, and effective support for sales and marketing activities. The role plays a vital part in both customer acquisition and retention, directly contributing to the success and growth of the center.

1. Customer Acquisition

• Manage and respond to initial inquiries (both direct and indirect).

• Support and monitor local marketing initiatives and promotional events.

• Conduct sales activities and guide customers through the enrollment process.

• Form and oversee customer groups as needed.

• Follow up with unconverted inquiries and re-engage inactive customers.

2. Customer Retention

• Build and maintain positive customer relationships to ensure satisfaction.

• Conduct orientations for new customers.

• Maintain a professional and welcoming Language Center environment.

• Encourage and facilitate customer re-enrollments.

• Schedule lessons for both customers and instructors.

• Organize and conduct student consultations and counseling sessions.

3. Operations & Administration

• Enter and manage customer information in the LCMS system.

• Prepare invoices, process payments, and handle related accounting tasks.

• Support payroll preparation.

• Generate reports and maintain required documentation.

• Oversee material inventory and ensure availability of resources.

• Manage correspondence with customers professionally.

4. Additional Duties

• Handle filing and documentation requirements.

• Order and manage office and learning supplies.

• Provide hospitality to customers (food and beverages where appropriate).

• Assist in developing and executing local marketing activities.

  
  
  

Requirements

Qualifications & Experience

• Bachelor's degree in Business Administration, Education, or related field (preferred).

• Previous experience in customer service, administration, or sales (23 years).

• Experience in education, training, or language centers is an advantage.

Skills & Competencies

• Languages: Fluent in Arabic (spoken & written) and English (mandatory).

• Strong communication and interpersonal skills.

• Customer-oriented with proven ability to build relationships.

• Sales and persuasion skills with follow-up capability.

• Organizational skills with attention to detail.

• Ability to handle multiple tasks and work under pressure.

• Proficiency in MS Office; knowledge of LCMS/CRM systems preferred.

• Basic knowledge of accounting and payroll processes.

Personal Attributes

• Professional appearance and demeanor.

• Team player with a proactive and positive attitude.

• Adaptable, reliable, and solutions-focused.