Customer Service Representative

Position: Customer Service & Moderator

Location: Fifth Settlement Golden Square

Company: Ordinary Products

Employment Type: Fulltime

About Us:

Ordinary Product is an Egyptian fashion company specializing in premium everyday apparel and essential wardrobe categories. The brand focuses on consistent quality, functional design, and scalable production, delivering products built for longevity and wide market relevance.

With a disciplined approach to product development and retail execution, Ordinary Product operates across physical and digital channels, positioning itself as a growing player in the regional fashion and lifestyle market.

Responsibilities:

- Communicate with customers via phone, email, and chat to answer questions about our products, pricing, and availability

- Upsell products and services in a professional and honest manner

- Work with internal departments to meet customer needs and resolve issues

- Enter data accurately into various platforms

- Manage conflict with objectivity and professionalism, and escalate issues as needed

- Document all customer interactions and update customer accounts as needed

- Oversee customer payments, apply appropriate discounts, issue refunds, and facilitate exchanges

- Maintain a positive attitude and enthusiastic demeanor to contribute effectively to team efforts and provide customers with the highest level of service

- Maintain a clean, organized workspace and remain focused during all shifts

Requirements

- English level : B1+,B2

- Excellent phone etiquette and verbal, written, and interpersonal skills

- Ability to multitask, organize, and prioritize work

- Cool-tempered and able to handle rejection

- Outstanding negotiation skills with the ability to address complaints and resolve issues

- Working knowledge of Excel, MS Word, Outlook, and the internet

How to Apply

• If you are ready to contribute to our growing team, we would love to hear from you! Please submit your resume and a cover letter to [Confidential Information] with the subject line CS/Moderator Representative.