Location: Methode Electronics Egypt – Nasr City
Department: Customer Service / Supply Chain
Job Purpose
Manage customer demand and orders from receipt through delivery, ensuring accurate planning, effective stakeholder coordination, and timely fulfillment in line with customer requirements.
Key Responsibilities
- Receive, review, and process customer orders and demand forecasts.
- Analyze customer demand and translate it into clear order and delivery requirements.
- Coordinate with Planning, Production, Logistics, Warehouse, Quality, and Sales teams to ensure order fulfillment.
- Monitor order status, production availability, and delivery schedules.
- Proactively identify supply or delivery risks and communicate corrective actions to customers and internal stakeholders.
- Maintain accurate customer orders, schedules, and related data in the company's systems.
- Provide customers with regular updates regarding order status, delivery dates, shortages, or changes.
- Support demand-planning activities by monitoring forecast changes and highlighting significant fluctuations.
- Handle customer inquiries, complaints, and order-related issues professionally and promptly.
- Track customer-service KPIs, including on-time delivery, backlog, order accuracy, and customer satisfaction.
- Build strong working relationships with customers and cross-functional teams.
Qualifications and Experience
- Bachelor's degree in Business Administration, Supply Chain, Logistics, Commerce, or a related field.
- 2–4 years of experience in customer service, order management, demand planning, or supply-chain coordination.
- Experience in the automotive or manufacturing industry is strongly preferred.
- Excellent command of written and spoken English.
- Strong knowledge of Microsoft Excel; experience with ERP systems is preferred.
- Strong analytical, planning, communication, and problem-solving skills.
- Ability to manage multiple priorities and work effectively in a fast-paced environment.
- Customer-focused, proactive, detail-oriented, and capable of working across different functions.
