Responsibilities:
- Lead, mentor and manage the team to achieve and exceed monthly reservation rate and attendance rates targets and KPIs.
- Monitor and assess team performance, providing regular feedback and implementing strategies to enhance effectiveness.
- Conduct calls to prospective customers to promote and sell our products and services.
- Handle customers inquiries and convert them into sales opportunities.
- Understand customer needs and requirements to provide appropriate solutions .
- Follow up on marketing leads and maintain accurate and up-to-date records of all activities in the CRM system.
Requirements:
- Proven experiences as a customer service manager or in a similar supervisory role.
- Strong understanding of customer relationship and sales management.
- Ability to motivate and drive a team to achieve targets.
- Excellent leadership, communication, and interpersonal skills.
Working hour: Sunday - Thursday 12PM - 9PM, Saturday 12PM-4PM
Office address: 1st Floor, 7Z, Etisalat Club Rd, Ezbet Fahmy, El Basatin, Cairo Governorate 4234302
