Company Description iQor is a global customer experience solutions provider supporting leading brands across diverse industries. With 45,000 employees in 10 countries, the company leverages three decades of expertise and AI-driven innovation to optimize performance across the customer lifecycle. Through its Grow, CXBPO, and infinityAiQ delivery pillars, iQor offers scalable solutions that enhance acquisition, engagement, and retention. Guided by advanced analytics and a people-first culture, iQor transforms customer interactions into measurable business growth. Recognized as a Great Place to Work® and a leader in CX excellence, iQor offers meaningful career opportunities in a dynamic, growth-focused environment.
Role Description This is a full-time, on-site English Fluent Speaker – Customer Service role based in New Cairo. The role involves handling inbound and outbound customer interactions, responding to inquiries, and resolving issues in a professional and timely manner. The English Fluent Speaker will provide accurate information about products and services, document customer interactions in internal systems, and follow established procedures and service level agreements. Daily responsibilities include active listening, problem solving, de-escalating challenging situations, and collaborating with team members and supervisors to improve processes. The role also requires maintaining high-quality standards, meeting performance targets, and representing iQor's people-first culture in every customer interaction.
Qualifications
- Strong English communication skills, including fluent spoken and written English, clear articulation, and active listening.
- Customer service abilities, such as empathy, patience, problem-solving, and a customer-centric mindset.
- Basic computer proficiency, including navigating CRM or contact center tools, typing efficiently, and handling multiple systems.
- Collaboration and professionalism, including the ability to work in a team environment, follow guidance, and adapt to feedback.
- Ability to work on-site in New Cairo with flexibility for scheduled shifts, including evenings, weekends, or holidays as needed.
- Previous experience in customer service, call centers, or related roles is an advantage but not always required.
- High school diploma or equivalent; further education in business, communications, or related fields is a plus.
- Commitment to maintaining confidentiality, adhering to company policies, and supporting a respectful and inclusive workplace.
