Role Overview
We are looking for a professional, organized, and customer-focused Front Desk & Customer Service Officer to support our KSA operations. This role will serve as the first point of contact for visitors, clients, and employees while also managing day-to-day customer service inquiries and administrative coordination.
The ideal candidate should have excellent communication skills, strong customer handling abilities, and the ability to multitask in a fast-paced environment while maintaining a welcoming and professional atmosphere.
Key Responsibilities
Front Desk & Reception Management
- Welcome visitors, clients, and guests professionally and ensure a positive first impression.
- Manage the reception area, meeting room coordination, and visitor handling.
- Answer and direct phone calls, emails, and inquiries efficiently.
- Coordinate incoming and outgoing mail, deliveries, and courier services.
- Support scheduling of meetings and assist with office coordination tasks.
- Maintain cleanliness, organization, and presentation of the reception area.
Customer Service & Client Support
- Handle customer inquiries, complaints, and service requests professionally and promptly.
- Coordinate with internal departments to resolve customer concerns effectively.
- Maintain accurate records of customer interactions and follow-ups.
- Support walk-in customers and provide guidance on company services and processes.
- Ensure a high standard of customer satisfaction and service experience.
- Escalate complex issues to management when required.
Administrative Support
- Assist with office administration and coordination activities.
- Support documentation, filing, data entry, and report preparation.
- Coordinate with vendors, suppliers, and service providers when needed.
- Assist HR/Admin teams with employee and office support activities.
- Ensure company policies and customer service standards are followed consistently.
Requirements
- Bachelor's degree or Diploma in Business Administration, Hospitality, Customer Service, or related field.
- Minimum 2–4 years of experience in reception, front desk, administration, or customer service roles.
- Strong communication and interpersonal skills.
- Professional appearance and customer-oriented attitude.
- Ability to handle multiple tasks and work under pressure.
- Good organizational and problem-solving skills.
- Proficiency in Microsoft Office applications.
- Fluent in English; Arabic is highly preferred.
- Experience in GCC/KSA is an advantage.
Key Competencies
- Customer Service Excellence
- Communication Skills
- Professionalism & Confidentiality
- Problem Solving
- Time Management
- Attention to Detail
- Teamwork & Collaboration
- Positive Attitude and Adaptability
