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General Support Specialist (At Your Service Runner)

Marriott International


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0-2 Years
2 months ago
82 Viewed
0 Applied

Job Description


JW Marriott Marquis Hotel Dubai welcomes you to the heart of the city's lively downtown district with modern luxury and award-winning service. Soaring above Sheikh Zayed Road, our bustling and dynamic 5-star hotel is one of the tallest in the world, consisting of two towers with 1608 rooms and boasts awe-inspiring views of the water and Dubai cityscape. Enjoy a swim in the outdoor pool or a workout in the fitness center before easing tired muscles with a massage at Saray Spa. Sample the flavors of the world at our 10 restaurants and lounges, which offer Japanese, Italian, Indian and Thai cuisine. For those planning an event in downtown Dubai, UAE our hotel offers 80,000 square feet of adaptable space, including a striking ballroom and outdoor venues. Explore, Dubai Mall, Burj Khalifa and Dubai Opera which are all minutes away.


At JW Marriott, treating guests exceptionally starts with the way we treat our associates. Because we believe it takes people who genuinely love what they do to create a truly extraordinary experience.

Here at JW Marriott Marquis Dubai, we are looking for talented individuals, to join our amazing family and in return we are able to offer you the following:

  • An amazing career opportunity to not just work with us but open opportunities worldwide with our extensive portfolio of hotels.
  • Learning opportunities with some of the best professionals the region has to offer.
  • We aim to promote our associates within as soon as the opportunity arises, so we hope to see you progress your career in line with our training and promotion schedule.
  • A competitive salary with excellent benefits which include accommodation, meals on duty, Transportation, and:
    • World class training and development, including leadership development.
    • Recognition programs.
    • Discounted accommodation in over 8,000 hotels all over the world. Yes, 8,000!
    • Discounted food & drink in all our restaurants and bars.
    • Discounts for your friends and family.
    • Unlimited career opportunities (Internationally and locally)
    • Medical and Life insurance
  • Amazing support to ensure you have all the tools you require to complete your day-to-day tasks.


Guest Service Excellence:

  • Demonstrate thorough knowledge of the property, hotel, staff, and services, including hours of operations.
  • Provide exceptional courtesy and offer the best possible service to hotel guests.
  • Handle and track all amenities delivered to guest rooms promptly, ensuring accurate inventory and recovery upon guest departure.

Amenities Management:

  • Ensure amenities, such as cribs, rollaways, and electronic devices, are fully stocked and delivered to guest rooms in a timely manner.
  • Conduct a monthly stock inventory for amenities and post sold items from the AYS storage.

Communication and Coordination:

  • Receive and deliver guest faxes, mails, and messages following proper standards.
  • Coordinate with Guest Experience Planners (GXP) agents regarding guest requests and communicate with AYS leaders regarding guest issues.
  • Follow up on previous shift requests and pending issues using available resources.

Local Area Knowledge:

  • Possess thorough knowledge of the surrounding area, including local restaurants, attractions, houses of worship, shopping facilities, and emergency numbers.
  • Act as an ambassador by promoting the hotel, restaurant, lounge, gift shops, etc.
  • Provide information on local services such as money exchanges, banks, and ATMs.

Adherence to Policies and Procedures:

  • Follow emergency procedures according to hotel policies and procedures, as well as Supervisor/Manager's instructions.
  • Stay familiar with job aids, policies, and procedures related to Front Office operations.
  • Demonstrate flexibility by working various shifts based on business needs.
  • Adhere to grooming standards, report to work on time with the proper uniform, and represent Marriott in a professional and courteous manner.

In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of Wonderful Hospitality. Always. by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
JW Marriottis part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, beginyour purpose,belongto an amazing globalteam, andbecomethe best version of you.


Marriott Hotels & Resorts is Marriott International's brand of full-service hotels and resorts based in Bethesda, Maryland. As of June 30, 2020, there were 582 hotels and resorts with 205,053 rooms operating under the brand, in addition to 160 hotels with 47,765 rooms planned for development

Last Updated: 29-05-2024 06:27:40 AM
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