Help Desk Administrator II

1-3 years
13 days ago 1 Applied
Job Description

Be a part of talabat IT Helpdesk team and provide IT technical support to the internal users.

What's on your plate

  • You will be working on our Delivery Hero MENA applications to implement new features and move the platform to the next level.
  • You will work in Agile to define requirements for new features, build product roadmaps and plan increments of work.
  • You will create a clear, concise, good performing, secure and self-documented code.
  • You will continuously discover, evaluate, and implement new technologies to maximize development efficiency.
  • You will develop test code for robustness, including edge cases, usability, and general reliability.

What did we order

  • Minimum 1-3 years of experience in IT field.
  • Provide Helpdesk support and resolve problems to the end user's satisfaction.
  • Check and respond quickly and effectively to requests received through the IT Helpdesk communication channels
  • Monitor the service desk queue for tickets assigned to the queue and process them first-in first-out based on priority. ( Jira Ticketing System )
  • Check configurations, utilities, software default settings, etc. for the local workstations.
  • Install, test, and configure new workstations, peripheral equipment and software.
  • Deep understanding of Windows and Microsoft Office issues and their fixes.
  • Follow and implement the company's data security guidelines.
  • Average network troubleshooting and network protocol knowledge
  • Good understanding of computer systems, mobile devices, and other tech products.
  • Serve as the first point of contact for end users seeking technical assistance
  • Manage PC setup and deployment for new employees using standard hardware, images, and software
  • Perform timely workstation hardware and software upgrades as required
  • Must have cleared MCSA Course ( Windows server - Active Directory - Group policy - DNS - DHCP - file share - print server)
  • CCNA Course ( OSI Model - IPs - Network troubleshooting - Network Protocols - etc )
  • Must have great communication and interpersonal skills and be open to working with tight-knit teams.


Working within Talabat means access to world's leading perks and benefits, including:

  • Dynamic & innovative environment
  • Building the fastest growing, largest and most valuable network of online food ordering services in the world
  • Working with diverse, cross-cultural teams from over 80 nationalities
  • Developer Exchange Programs with other DH entities
  • Company events, hackathons, cultural and sports events
  • Fresh fruit, cereal, beverages, tea and coffee
  • Comprehensive healthcare as well as subsidized gym membership and parking
  • Relocation package (if required)
  • Competitive salary

Talabat (Arabic: &#1591&#x3B;&#1604&#x3B;&#1576&#x3B;&#1575&#x3B;&#1578&#x3B;, &#7788&#x3B;alab&#257&#x3B;t) is an online food ordering company founded in Kuwait in 2004. As of April 2021, Talabat operates in Kuwait, Saudi Arabia, Bahrain, the United Arab Emirates, Oman, Qatar, Jordan, Egypt, and Iraq. A subsidiary of Delivery Hero since 2016, Talabat became the largest online food ordering company in the Middle East.

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