Help Desk Administrator II

Be a part of talabat IT Helpdesk team and provide IT technical support to the internal users.

What's on your plate

• You will be working on our Delivery Hero MENA applications to implement new features and move the platform to the next level.
• You will work in Agile to define requirements for new features, build product roadmaps and plan increments of work.
• You will create a clear, concise, good performing, secure and self-documented code.
• You will continuously discover, evaluate, and implement new technologies to maximize development efficiency.
• You will develop test code for robustness, including edge cases, usability, and general reliability.

What did we order

• Minimum 1-3 years of experience in IT field.
• Provide Helpdesk support and resolve problems to the end user's satisfaction.
• Check and respond quickly and effectively to requests received through the IT Helpdesk communication channels
• Monitor the service desk queue for tickets assigned to the queue and process them first-in first-out based on priority. ( Jira Ticketing System )
• Check configurations, utilities, software default settings, etc. for the local workstations.
• Install, test, and configure new workstations, peripheral equipment and software.
• Deep understanding of Windows and Microsoft Office issues and their fixes.
• Follow and implement the company's data security guidelines.
• Average network troubleshooting and network protocol knowledge
• Good understanding of computer systems, mobile devices, and other tech products.
• Serve as the first point of contact for end users seeking technical assistance
• Manage PC setup and deployment for new employees using standard hardware, images, and software
• Perform timely workstation hardware and software upgrades as required
• Must have cleared MCSA Course ( Windows server - Active Directory - Group policy - DNS - DHCP - file share - print server)
• CCNA Course ( OSI Model - IPs - Network troubleshooting - Network Protocols - etc )
• Must have great communication and interpersonal skills and be open to working with tight-knit teams.

Benefits

Working within Talabat means access to world's leading perks and benefits, including:

• Dynamic & innovative environment
• Building the fastest growing, largest and most valuable network of online food ordering services in the world
• Working with diverse, cross-cultural teams from over 80 nationalities
• Developer Exchange Programs with other DH entities
• Company events, hackathons, cultural and sports events
• Fresh fruit, cereal, beverages, tea and coffee
• Comprehensive healthcare as well as subsidized gym membership and parking
• Relocation package (if required)
• Competitive salary