Hostess

.Maintain complete knowledge of:
oDining room layout, table/seat/section numbers, proper table setups, room capacity, hours of operation, price range and dress code
oRestaurant reservation procedures
oDaily house count, arrivals, departures, VIP's
oScheduled in-house group activities, locations and times
oAll department policies / service procedures
.Answer telephone within 3 rings, using correct salutations and telephone etiquette.
.Take record and confirm restaurant reservations / cancellations in accordance with departmental standards.
.Communicate reservation or cancellation changes to management as they arise throughout the shift.
.Monitor the preparation of own assignments, ensuring compliance to departmental standards.
.Ensure that all menu's, check folders are cleaned and in sufficient quantity.
.Ensure that the hostess stand is cleaned and organized.
.Review the Reservation book, pre-assign designated tables and follow up on all special requests.
.Greet the guests at the entrance of the restaurant.