Hostess

A Hostess is responsible for seating guests and managing table set-ups to deliver an excellent Guest and Team Member experience while working to achieve departmental targets.
What will I be doing
As a Hostess, you are responsible for seating guests and managing table set-ups to deliver an excellent Guest and Team Member experience. A Hostess ost will also be required to work in all areas of Food and Beverage and strive to achieve departmental targets. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Welcome guests in a polite and friendly manner
• Coordinate seating for customers
• Up-sell with latest departmental incentives
• Manage table set-ups
• Able to work in all areas of Food and Beverage including Bar, Restaurant, Room Service and Conference and Events
• Follow cash handling procedures
• Manage guest queries in a timely and efficient manner
• Ensure compliance of brand standards
• Strive to achieve departmental targets
• Ensure cleanliness of work areas
• Comply with hotel security, fire regulations and all health and safety legislation
• Comply with local licensing laws
• Be environmentally aware
• Assist other departments wherever necessary and maintain good working relationships

• Positive attitude
• Good communication skills
• Commitment to delivering high levels of customer service
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams

• Previous Food and Beverage and/or industry experience
• Experience with cash handling
• Knowledge of Food Hygiene Regulations