Provide clerical/secretarial and administrative support for the housekeeping department, including typing, computer input, filing, tracing, answering telephones, printing reports, payroll, maintaining employee files and departmental record logs.
Key Responsibilities
Maintain complete knowledge of:
All hotel features/services, hours of operation.
All hotel room types, numbers/names, layout, appointments, amenities, and locations.
Housekeeping services available for guests.
Available laundry/dry cleaning services and hours of operation.
Meet with the Housekeeping supervisor/departing supervisor to review business status and follow-up actions.
Access all functions of a computer system in accordance with departmental specifications.
Set up work station with necessary supplies, maintain cleanliness throughout shift.
Legibly complete requisition for additional supplies/materials and submit to manager.
Maintain updated resource materials on all vendors and information to accommodate guest inquiries.
Review the designated in-house guest list and be familiar with guests names and room locations.
Print designated reports and distribute accordingly.
Update room status report in accordance with departmental procedures.
Contact the floor supervisor to resolve floor discrepant rooms.
Monitor and track status of out of order rooms; update accordingly.
Prepare work orders for maintenance repairs and distribute to Engineering. Monitor completion of work submitted.
Communicate departmental and guest needs as they arise with respective Housekeeping personnel.
Document pertinent information in departmental log book.
Maintain security and accurate record of all guest room keys issued to Housekeeping staff.
Issue housekeeping items to Floor Attendants for delivery to guest rooms. Follow up on return of items.
Accommodate all guest requests expediently and courteously. Follow up with designated hotel personnel to ensure completion of request.
Inventory and management of stock control.
Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
