SUMMARY DESCRIPTION:
As a branch IS support specialist, you are responsible for supporting the employees in the branch, as well as performing maintenance on systems and applications.
Responsibilities and Duties
- Support the end users on incidents logged in our online ticket system, help requests by phone or people walking in
- Support basic level Windows server and Unix
- Take care of hardware installation (PC, Server, Laptop, Printer)
- Support on network issues (LAN, WAN, Wi-Fi)
- Support the employees in the warehouse (scanners, tablets, automation)
- Coach and train our end users on the usage of tools, applications and basic knowledge of IT (self-service)
- Perform daily checks of backups/systems as well as making sure that these checks are administered in a portal
- Support Tier 1 and Tier 2 for Infrastructure and Technology
- Manage disaster Recovery and High Availability plan for systems
- Manage IT budget and procurement
- Support on solving issues with PCs, Printers, Laptops and Servers (Windows/Unix)
- Safeguard and improve (cyber) security and access control where possible
- Monitor system downtime and resource utilization
- Contribute to a good and strong relationship with our local service providers and suppliers
Physical Demands
- Use of standard office equipment - computer with keyboard and mouse, phone, fax/copy/scan machine, etc.
- Write with pencil/pen/marker
- Functions performed primarily while seated at desk
Skills & Qualifications
- Bachelor's degree (B.A.) from a college or university; or two to three years related IT experience; or equivalent combination of education and experience
- Strong network policy, topology, LAN, IP Standards knowledge
- Technically proficient in Expeditors systems and processes
- Proactive for improvements in these processes by automation of tasks
- Interpersonal skills
- Customer service driven, solution-focused, and innovative
- Software proficiency
