Job Purpose
- To provide efficient administrative and coordination support to the Information Technology function by managing IT documentation, tracking assets and service requests, and facilitating communication between users, vendors, and technical teams.
- The role ensures smooth day-to-day IT operations, compliance with organizational policies, and accurate record-keeping to support effective service delivery and business continuity.
Roles, Responsibilities, Duties
IT Operations & Service Coordination
- Coordinate and monitor daily IT support activities to ensure timely service delivery.
- Log, track, and follow up on service requests and incidents until closure.
- Escalate unresolved issues to the appropriate IT personnel in a timely manner.
User Support Administration
- Support onboarding and offboarding activities, including system access requests and deactivation.
- Assist in managing user accounts, permissions, and access rights in line with company policies.
- Communicate updates and resolutions to end users professionally and promptly.
IT Asset & Inventory Management
- Maintain and update records of IT assets, including hardware, software, and licenses.
- Track asset allocation, movement, and lifecycle to ensure accountability and accuracy.
- Conduct periodic inventory checks and support audit requirements.
Documentation & Record Management
- Maintain organized and up-to-date IT documentation, including policies, procedures, and logs.
- Ensure proper version control and secure storage of all IT-related records.
- Prepare reports and summaries on IT activities, assets, and service performance.
Procurement & Vendor Coordination
- Assist in IT procurement processes, including raising requests, tracking approvals, and coordinating deliveries.
- Liaise with vendors for quotations, maintenance services, and support agreements.
- Monitor vendor performance and ensure timely service delivery as per agreements.
Compliance & Process Support
- Ensure adherence to IT policies, procedures, and cybersecurity guidelines.
- Support internal and external audits by providing required documentation and data.
- Identify opportunities to improve administrative processes and enhance efficiency.
Administrative & Coordination Support
- Schedule meetings, maintain IT calendars, and coordinate internal communications.
- Support IT projects through tracking tasks, updating documentation, and coordinating stakeholders.
- Perform any additional duties as assigned to support business and IT operational needs.
Occupational and workplace Health and Safety responsibilities:
- In addition to all job specific responsibilities, all employees are required to adhere to all Khidmah health, safety and environmental (HSE) policies, procedures, practices, and relevant legal and statutory health, safety and environmental requirements and obligations. All employees are personally responsible to familiarize themselves with these policies, procedures, practices, updates, etc. Khidmah HSE department regularly updates existing and introduce new policies, procedures and practices and each employee is personally responsible to ensure they stay updated and compliant with all such updates and new additions.
Information Security responsibilities:
- Comply with Khidmah Information Security Policies
- Be aware of and fulfil their information security responsibilities
- Ensure whoever handles sensitive company information have taken the Security Awareness Training
- Know how to report a security incident (to IT ServiceDesk or InfoSec).
- Not Disable his/her OS firewall and/or Antivirus
- Restrict use to authorized purposes, Protect access accounts, privileges and associated passwords.
- Accept accountability of his/her individual user accounts, and maintain confidentiality
