Internal Communications Manager (Lead)

8-11 years
6 days ago
Job Description


To lead the Group Corporate Affairs Employee Engagement Internal Communications function. To take responsibility for the scheduling and distribution of all internal communications and support the team in the project management of corporate events, activities and campaigns., overseeing and directing the day-to-day internal communications function across the group's divisions. To foster a more engaged workforce by creating a transparent, two-way communications flow between management and staff, ensuring that internal communications are aligned with the vision, mission and values of the organisation.


  • Ensure that all internal communications are delivered in a timely and professional manner aligned with the group strategy, the Corporate Communications strategy, and communications policies.
  • Coordinate the development and maintenance of relationships with teams across the group in order to achieve the timely and professional implementation of required internal communications content.
  • Initiate and lead the scoping, development, delivery and measurement of new tools and initiatives for internal communications.
  • Effectively manage stakeholders at an executive level, providing internal communications advice and support with specific focus on supporting Group CEO internal communications.
  • Support corporate emergency procedures during disruption and major incidents, and support the Duty Media Officer role, ensuring statements/media responses are coordinated and communicated.

Education & Experience

. Bachelor's/Master's Degree in Strategy/Business Communication/Journalism or related discipline.
. 8+ years internal communications experience aviation/aerospace and or large corporate background is advantageous.
. Excellent spoken and written English communications skills.
. In-depth understanding and experience of internal communications channels strong emphasis on digital.
. Demonstrable flexibility in approach and attitude with an ability to prioritise and to communicate change effectively.
. Flexibility: the nature of the department's work can result in the need to work extra unsociable hours with little or no notice.
Crisis Management:
As a member of the Corporate Communications team, this role will contribute to the team's ongoing response to general disruption and incidents. This involves being part of a 24/7 roster. It also involves taking part in regular incident exercises.

About Etihad Airways
Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world's leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad's codeshare partners, Etihad's network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. Etihad is recognised as one of the world's leading airlines in response to COVID-19 and was the first airline in the world to fully vaccinate its crew on board.
Etihad sees tackling the climate crisis as the most important issue of our time, and through strategic partnerships with major global aviation brands and OEMs, Etihad is relentless in its pursuit of industry decarbonisation.
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Job Source:

Etihad Airways is the second flag carrier airline of the United Arab Emirates. Its head office is in Khalifa City, Abu Dhabi, near Abu Dhabi International Airport. Etihad commenced operations in November 2003. It is the second-largest airline in the UAE after Emirates. The name Etihad is Arabic for 'United'.

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