About the Role: The position depends on Collaborating with business stakeholders to elicit, analyze, document, and prioritize requirements for digital and IT initiatives. Conduct workshops, interviews, and design-thinking sessions to understand user needs, business challenges, and opportunities for improvement. Translate business requirements into clear, actionable functional and technical specifications.
Responsibilities:
- Analyze and document current and future state business processes, data flows, and system interactions.
- Create business process models, user stories, and use cases to communicate requirements effectively to development and product teams.
- Work closely with developers, UX/UI designers, architects, and vendors to co-design technology solutions aligned with business objectives.
- Evaluate and recommend modern digital tools, automation platforms, and emerging technologies (e.g., AI, RPA, Cloud, API-based systems).
- Conduct feasibility studies, ROI analyses, and risk assessments to support business cases for new solutions.
- Support integration projects between ERP, CRM, portals, and mobile applications to enable unified digital experiences.
- Collaborate with project managers to define project scope, deliverables, and resource needs.
- Contribute to Agile ceremonies (sprint planning, reviews, retrospectives) to ensure business value delivery.
- Develop test plans, test cases, and acceptance criteria; coordinate User Acceptance Testing (UAT).
- Ensure solutions meet defined business requirements, security standards, and quality benchmarks.
- Support change management activities including stakeholder engagement, communication, and training for new systems or processes.
- Develop user guides, FAQs, and training materials to ensure smooth adoption of digital tools.
- Act as a business champion for innovation and continuous improvement across departments.
- Monitor and evaluate the performance of implemented solutions and recommend enhancements or automation opportunities.
- Leverage analytics and dashboards (e.g., Power BI, Tableau) to measure process performance and business outcomes.
- Identify digital transformation opportunities that improve efficiency, scalability, and customer experience.
Qualifications:
- Bachelor's degree in computer science, Information Systems, or related field.
- 5 - 7 years of experience. in the same field.
- Proven experience in business analysis, requirements gathering, and solution design.
Skills & Competencies:
- Strong analytical and problem-solving skills, with the ability to understand complex business processes and systems.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders.
- Experience with business analysis tools and techniques, such as process modeling, data analysis, and requirements management tools.
- Familiarity with ERP, CRM, APIs, , modern integration platforms , and Digital Transformation.
- Knowledge of project management methodologies (e.g., Agile, Waterfall) and software development lifecycle (SDLC) processes.
- Certification in business analysis (e.g., CBAP, CCBA) or project management (e.g., PMP, CAPM) is a plus.
- Knowledge of data analytics tools (e.g., Power BI, Tableau) and process automation technologies (e.g., RPA, workflow automation).
