Company Description
Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Job Description
Understands the issues involved with administering and maintaining local IT infrastructure, including network connectivity, Internet access, email, etc.
- Understands the issues involved in administering and maintaining Local WAN.
- Telephony
- Assists with the administration and maintenance of the telephone system, including telephone switches.
- Helps set up and maintain computer stations and software for Employees.
- Assists in supporting corporate applications; internal corporate servers, user desktops, etc.
- Assists with basic troubleshooting, backup, and archiving.
- Helps install and improve computer software.
- Sets up computers for new users and ensures delivery of equipment to users in different locations if necessary.
- Updates company phone lists and email address books.
- Help Desk
- Helps answer all trouble calls/emails and enters work orders into our tracking software.
- Assists in administering and maintaining local and web-based versions of our tracking software.
- Assists in the administration and maintenance of Internal Systems programs such as Opera PMS, Micros POS, Materials Control as well as operating systems used.
- Interacts with internal users to resolve basic help desk issues; communicates with internal users in a professional manner maintaining confidentiality.
- Interacts with guests in a professional manner to resolve their issues.
- Provides responses to both internal users and guest in a timely manner.
- Asset Management
- Assists with the inventory management of software licenses, software, hardware, and other IT supplies.
- Assists with the purchase of software, hardware and other IT supplies.
- Promotes responsible usage and care of corporate equipment
- Document, archive all correspondence and troubleshooting, follow up suppliers visits and maintenance.
- Electronics Key card systems.
- Call accounting system
- In room entertainment system
- Call messaging System
Qualifications
- Knowledge / Degree in IT
- Experience in related field is an asset
- Prior experience working with Opera or a related system
- Strong interpersonal and problem solving abilities
- Fluency in English and Arabic, additional languages are a plus
