Job Brief:
We are looking for a driven and client-focused Junior Account Executive to support the growth and servicing of key eCommerce and cross-border logistics accounts. The successful candidate will assist in managing client relationships, supporting revenue targets, and ensuring seamless service delivery across our fulfillment and logistics network.
Your Responsibilities:
Account Support - eCommerce & Cross-Border
- Assist in managing day-to-day relationships with assigned eCommerce clients, including SMEs and marketplace sellers
- Support in executing strategic account plans and onboarding new clients
- Coordinate with internal operations, customs, and last-mile teams to resolve client issues promptly
- Monitor shipment performance and visibility metrics, flagging exceptions to clients proactively
- Maintain accurate client records, contact databases, and account activity logs in the CRM
Revenue Support
- Assist in identifying upsell and cross-sell opportunities within existing accounts
- Support the preparation of proposals, pricing sheets, and service bundles for cross-border and domestic eCommerce solutions
- Track and report on account revenue performance against targets on a regular basis
Customer Relationship Management
- Act as a first point of contact for day-to-day client queries and service-level concerns
- Develop a strong understanding of each client's logistics requirements and business model
- Escalate complex issues with a clear summary and recommended resolution
- Contribute to process improvements that enhance client satisfaction and delivery efficiency
Reporting & Pipeline
- Maintain and update CRM data, sales pipelines, and activity reports consistently
- Prepare weekly account status updates and performance dashboards for senior review
- Track client onboarding milestones and ensure all documentation is in order
Stakeholder Coordination
- Liaise with internal teams (operations, IT, customs, finance) to ensure smooth service execution for key accounts
- Support representation at industry events, trade shows, and client meetings as required
Requirements
Your Qualifications:
- Bachelor's degree in Business, Logistics, Marketing, or a related field
- 1-3 years of experience in account management, logistics coordination, or client-facing sales roles
- Exposure to eCommerce, cross-border shipping, or freight forwarding is a strong advantage
- Familiarity with CRM tools (Salesforce, HubSpot, or similar) and MS Office / Google Workspace
- Strong communication skills in English
Your Competencies:
Technical
- Basic understanding of logistics operations: fulfillment, last-mile delivery, and cross-border shipping
- Familiarity with eCommerce platforms (Shopify, Noon, Amazon UAE, etc.) is advantageous
- Ability to analyze account data and produce clear performance summaries
- Proficiency in CRM usage and data entry discipline
Behavioral
- Client-first mindset with strong service orientation
- Organised, detail-oriented, and able to manage multiple accounts simultaneously
- Proactive communicator who escalates issues with solutions, not just problems
- Collaborative team player who works effectively across departments
- Learning agility - eager to develop product knowledge and industry expertise quickly
- Resilience and composure when managing demanding clients or tight deadlines
