Passport.io provides payment operations as a service. With deep expertise in the payments industry and a commitment to solving complex business challenges, Passport.io empowers companies to streamline their financial operations.
It delivers the best in software and white-label support to make sure you can combat fraud, prevent and resolve costly chargebacks, increase your billings, build brand loyalty, and process your payments end-to-end with secure and easy-to-use technology.
Who We Are Looking For:
As a KYC Specialist, your primary function is to review, verify, and process merchant applications in accordance with the Company's compliance standards, risk procedures, and onboarding policies. You are expected to ensure that only legitimate and fully verified businesses are approved to operate on our platforms by conducting thorough Know-Your-Customer (KYC) checks and maintaining accurate documentation.
You will collaborate with Business Development, Merchant Support, Risk, and Compliance teams to facilitate smooth and compliant merchant onboarding while identifying and reporting any suspicious or fraudulent activities.
Key Responsibilities:
Merchant Verification and KYC Due Diligence
- Conduct verification of merchant applications, including but not limited to:
- Business registration certificates, tax documents, proof of ownership, and company identification.
- Verification of directors, Ultimate Beneficial Owners (UBOs), and controlling persons, where applicable.
- Review and validate all submitted documents for authenticity, completeness, and compliance with internal KYC standards and applicable regulations.
- Request additional or corrected documentation from merchants when requirements are incomplete, inconsistent, or unclear.
- Identify and escalate potentially suspicious applications, documentation, or business models to the Risk or Compliance team for further investigation.
Cross Functional Collaboration:
- Collaborate closely with Business Development, Account Management, Merchant Support, Fraud Investigation, Risk, and Compliance teams to ensure an efficient and compliant onboarding process.
- Provide timely updates and communicate verification issues, case progress, and escalations to the Supervisor or Team Lead.
Compliance and Risk Management
- Stay informed on global KYC/KYB regulations, AML requirements, high-risk industries, and merchant risk indicators relevant to the Company's operations.
- Uphold confidentiality, data privacy, and information security standards when handling sensitive business information.
Quality and Continuous Improvement
- Participate in periodic quality assurance (QA) reviews, refresher training, and team meetings to maintain consistency and improve review quality.
- Contribute to process improvements by identifying recurring issues, operational bottlenecks, and opportunities to enhance onboarding efficiency.
Who Should Apply
- At least 3+ years of experience in KYB, KYC, Merchant Onboarding, AML, Compliance, Risk Operations, Fraud Prevention, or a similar role, preferably within the fintech, payments, banking, or financial services industry.
- Strong understanding of Know Your Business (KYB), Know Your Customer (KYC), Customer Due Diligence (CDD), Enhanced Due Diligence (EDD), and Ultimate Beneficial Ownership (UBO) verification.
- Experience reviewing business registration documents, ownership structures, corporate records, and supporting verification documents.
- Familiarity with AML/CTF regulations, sanctions screening, PEP screening, adverse media checks, and merchant risk assessment.
- Excellent analytical, investigative, and problem-solving skills with strong attention to detail.
- Ability to make sound, risk-based decisions while maintaining accuracy and consistency.
- Strong English communication skills, both written and verbal.
- Experience using compliance, case management, or merchant onboarding platforms is an advantage.
Why Join Us:
If you are eager to take your career to the next level in the payment industry, this is the opportunity for you. We offer:
- Competitive compensation depending on experience and skills.
- Career advancement opportunities across a global network.
- A dynamic, international team environment.
- Exposure to the fintech and gaming industries.
- Office-based role in Cairo — surrounded by like-minded innovators
This role is the ideal opportunity for someone looking for new challenges that would allow them to make a noticeable, positive impact in the company while learning and adapting to our fast-paced scale-up environment.
As part of our growing team in Cairo, you will have a lot of opportunities to develop your career further with us. With future expansion plans, now is a great time to join us on our journey to change the way we pay.
Notes: Only shortlisted candidates will be contacted
