Lifestyle Manager

For the world's most discerning individuals, brands and corporates, Quintessentially is the ultimate destination for comprehensive lifestyle management and brand experiences. It's the pinnacle of personalisation and the epitome of exclusivity.

Combining an unwavering commitment to redefining excellence with a clientele that demands nothing short of perfection, Quintessentially elevates every aspect of its clients lives to unparalleled heights through meticulous attention to detail.

As the world's leading luxury lifestyle management group, Quintessentially has not only paved the way in this space but continues to shape a new standard for luxury concierge services.

Job Summary:

As a Lifestyle Manager, you will deliver a high-touch, personalised service for our members. You will anticipate needs, secure exclusive access, and cultivate strong relationships, both internally and externally-to exceed expectations and drive renewals. This role is central to maintaining Quintessentially's position as the global leader in luxury lifestyle management.

Key Responsibilities:

• Build deep, face-to-face relationships with members, understanding their personal and professional needs
• Serve as a key support across all aspects of their lifestyle, ensuring satisfaction, loyalty, and renewal
• Deliver proactive, tailored service and choreograph each member's annual experience
• Be the main point of contact -available and responsive within working hours
• Expand your network across the region by attending events and fostering supplier relationships
• Collaborate with internal teams and stakeholders to deliver seamless service and valuable introductions
• Stay ahead of trends and maintain an up-to-date, robust contact book
• Gather regular feedback to continually refine the member experience

Requirements:

• Fluent in English and Arabic
• Proven experience working with UHNWIs and understanding their expectations
• Background in Executive Assistance, Lifestyle or Account Management, or Family Office
• Exceptional organisational skills and strong attention to detail
• Ability to anticipate needs and deliver intuitive, bespoke solutions
• Discreet and experienced in handling confidential information
• Skilled in managing complex day-to-day and travel itineraries
• Calm and courteous under pressure, with strong conflict management ability
• Excellent verbal and written communications