Mgr-Sommelier - Brasero Atlantico

THE HIEROPHANT GROUP

We are committed to setting the highest and most consistent standards of cuisine, service, hospitality, style, and management. We are able to achieve this level of success through our valued employees. We are looking for individuals who have a common goal and that desire to join our organization. Applicants must have a comprehensive knowledge and genuine passion for guest service, hospitality, food, and beverage as well as a thorough understanding of management cost control and administration. They must express a warm, genuine, and welcoming attitude, and must have a strong attention to detail. Applicants must have an innate ability to work well with fellow employees, be teachers, mentors, and demonstrate strong leadership skills.

JOB SUMMARY

Areas of responsibility include the Restaurant, Bar, Rooftop, and Private Events in accordance with the hotel and Five Star standards. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan.

Issue, open, and serve wine/champagne bottles. Answer guest questions or concerns regarding the origin, vintage, and style of various wines. Update and maintain wine list and MICROS system. Pair and suggest wines that will best complement menu items. Attend wine tastings and develop relationships with vendors. Request new wines and products. Create and update wine lists. Design and implement wine promotions and incentive programs. Monitor and replenish inventory of wine cellar, equipment, and glassware. Train and educate server and bartender staff. Conduct vintage and BIN number checks. Conduct staff wine tastings. Secure liquors, beers, wines, coolers, cabinets, and storage areas. Follow all state and local laws for serving alcohol responsibly. Maintain accurate spill sheet.

Must have a flexible schedule. You will report to the Restaurant Assistant General Manager. Support, maintain, train and adhere to all safety, health and sanitary guidelines and recommendations issued by the Sheraton Hotel Bahrain. Goes beyond knowing standards and basics. Abilities to interpret current trends, position competitively, and execute at all volumes.

CANDIDATE PROFILE

Education and Experience

. This position requires previous Sommelier experience in a high end, sophisticated and luxurious free standing or third party operated restaurant.

. High school diploma or GED Or 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major 4 years experience in the food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES

Developing and Maintaining Budgets

. Develops and manages top line revenue driving strategies and maximizing outlets occupancy.

. Maintains a positive cost management index for bar and restaurant operations.

. Utilizes budgets and forecasts to understand financial objectives.

. Creates employee engagement and guest satisfaction plans and actions for bar and restaurant departments.

Managing Day-to-Day Operations

. Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees absence.

. Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.

. Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.

Leading Food and Beverage Team

. Utilizes interpersonal and communication skills to lead, influence, and encourage others advocates sound financial/business decision making demonstrates honesty/integrity leads by example.

. Encourages and builds mutual trust, respect, and cooperation among team members.

. Serves as a role model to demonstrate appropriate behaviors.

. Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.

. Develops specific goals and plans to prioritize, organize, and accomplish your work.

. Ensures and maintains the productivity level of employees.

. Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.

. Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.

. Ensures compliance with all applicable laws and regulations.

. Ensures compliance with food handling and sanitation standards.

. Ensures staff understands local, state and Federal liquor laws.

. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

. Establishes guidelines so employees understand expectations and parameters.

. Monitors alcohol beverage service in compliance with local laws.

Ensuring Exceptional Customer Service

. Provides services that are above and beyond for customer satisfaction and retention.

. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

. Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.

. Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.

. Empowers employees to provide excellent customer service.

. Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.

. Handles guest problems and complaints.

. Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.

. Ensures corrective action is taken to continuously improve service results.

. Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.

. Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return).

Managing and Conducting Human Resource Activities

. Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

. Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.

. Ensures employees are treated fairly and equitably. Strives to improve employee retention.

. Ensures employees receive on-going training to understand guest expectations.

. Solicits employee feedback, utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concerns.

. Strives to improve service performance.

. Ensures recognition is taking place across areas of responsibility.

Additional Responsibilities

. Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

. Analyzes information and evaluating results to choose the best solution and solve problems.

. Assists servers and hosts on the floor during meal periods and high demand times.

. Recognizes good quality products and presentations.

. Supervises daily shift operations in absence of Assistant Restaurant Manager.

. Oversees the financial aspects of the department including purchasing and payment of invoices.

MANAGEMENT COMPETENCIES

Leadership

. Adaptability - Determines how change impacts self and others displays flexibility in adjusting priorities and communicates both the

reasons for change and how it impacts the workplace.

. Communication - Customizes approach to conveying complex information and ideas to others in a convincing and engaging

manner appropriately interprets verbal and non-verbal behavior and models active listening to ensure understanding..

. Problem Solving and Decision Making - Models and coaches others on breaking complex issues into manageable parts,

identifying and evaluating alternatives and their implications before making decisions, and involving and gaining agreement from

others when making key decisions.

. Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others makes a good first

impression and represents the company in alignment with its values.

Managing Execution

. Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of

common goals while fostering cohesion and collaboration among team members.

. Driving for Results - Sets high standards of performance for self and/or others assumes responsibility for work objectives initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals proactively takes action and goes beyond what is required.

. Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others prioritizes and

arranges work requirements for self and/or others to accomplish goals and ensure work is completed.

Building Relationships

. Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational

goals and lasting relationships.

. Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions

consistent with the company's service standards.

. Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives

utilizes differences to drive innovation, engagement and enhance business results and ensures employees are given the opportunity

to contribute to their full potential.

Generating Talent and Organizational Capability

. Organizational Capability - Evaluates and adapts the structure of team assignments and work processes to best fit the needs

and/or support the goals of an organizational unit.

. Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to

accomplish work objectives.

Learning and Applying Professional Expertise

. Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.

. Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative

solutions to approach team, business, and administrative challenges.

. Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage

everyday business operations and generate innovative solutions to approach function-specific work challenges

o Finance/Accounting - Knowledge and understanding of financial knowledge, controls, inventory, costs, expenses, and all

cash handling procedures and policies.

. Basic Competencies - Fundamental competencies required for accomplishing basic work activities.

o Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing

software, Internet browsers, etc.).

o Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that

allows one to solve work-related issues.

o Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken

words and sentences.

o Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related

documents.

o Writing - Communicates effectively in writing as appropriate for the needs of the audience.

When you join the Sheraton family, you become a member of its global community. We've been a place to gatherand connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliverameaningful guest experience, we encourage you to exploreyour next career opportunitywith Sheraton. Join us on our mission to be The World's Gathering Place. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,beginyour purpose,belongto an amazing globalteam, andbecomethe best version of you.