Moderator

Key Responsibilities:

• Respond to customer inquiries via Facebook, Instagram, WhatsApp, and other communication channels.
• Answer customer phone calls professionally and provide accurate information.
• Process and confirm customer orders with accuracy.
• Coordinate and follow up on shipments with shipping companies until successful delivery.
• Handle shipping issues, returns, and customer complaints efficiently.
• Update order status and keep customers informed throughout the process.
• Coordinate with internal teams to ensure smooth order fulfillment.
• Maintain a high level of customer satisfaction through professional communication and problem-solving.

Requirements:

• Minimum 1 year of experience in Moderation and Order Fulfillment.
• Good command of English
• Excellent communication and customer handling skills.
• Strong problem-solving and organizational skills.
• Ability to work under pressure and manage multiple tasks.
• Good computer skills and proficiency in Microsoft Office.
• Attention to detail and commitment to accuracy.