Morning Shifts| English Customer Support

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering customized, high value-added outsourcing solutions that address each client's unique business needs. With strong emphasis on customer-centric service, ETISAL International combines global coverage, cultural understanding, and industry best practices to support its partners. The company is committed to high-quality standards, transparency, flexibility, integrity, and the use of advanced technologies. ETISAL International continually works to enhance its management and operational performance with the aim of exceeding client expectations.

Role Description The Morning Shifts | English Customer Support role is a full-time, on-site position based in Cairo. The role involves handling inbound and outbound customer interactions in English, responding to inquiries, resolving issues, and providing accurate information about products and services. Team members will log and update customer records, follow established procedures, and escalate complex cases when necessary. The position requires adherence to performance and quality metrics, participation in ongoing training, and collaboration with colleagues and supervisors to improve the customer experience. Morning shift availability and punctual attendance are essential.

Qualifications

• Strong verbal and written communication skills in English, including clear pronunciation and active listening.
• Customer service capabilities, such as empathy, problem-solving, conflict resolution, and a professional phone manner.
• Basic computer and typing skills, including proficiency with CRM systems, email, and common office software.
• Ability to work in a fast-paced contact center environment, manage time effectively, and follow structured workflows.
• High school diploma or equivalent; a college degree or relevant coursework in business or communications is an advantage.
• Previous experience in customer support, call centers, or BPO environments is beneficial but not mandatory.
• Willingness to work morning shifts on-site in Cairo, with reliability and commitment to attendance and punctuality.
• Strong teamwork and collaboration skills, with openness to feedback and ongoing learning.