Job Summary
The Operations Specialist is responsible for coordinating and supporting the end-to-end operational activities of the trading business, ensuring the smooth execution of purchase orders, inventory movement, logistics, and customer deliveries. The role acts as a liaison between sales, procurement, logistics, finance, suppliers, and customers to ensure operational efficiency and timely order fulfillment.
Key Responsibilities
- Coordinate the full order cycle from purchase order receipt to final delivery.
- Process and monitor sales and purchase orders in the ERP system.
- Follow up with suppliers to ensure timely order confirmation, production, and shipment.
- Coordinate with warehouses and logistics providers to ensure accurate inventory movement and on-time deliveries.
- Track shipment status and resolve operational issues affecting deliveries.
- Prepare and maintain shipping, customs, and operational documentation.
- Monitor inventory levels and coordinate replenishment with the procurement team.
- Work closely with the sales team to provide accurate order status and delivery updates.
- Coordinate with the finance department regarding invoicing, payments, and customer accounts.
- Generate operational reports, KPIs, and inventory analysis for management.
- Ensure compliance with company policies, trade regulations, and quality standards.
- Identify process improvement opportunities to enhance operational efficiency.
Qualifications
- Bachelor's degree in Business Administration, Supply Chain Management, Logistics, Commerce, or a related field.
- 2–5 years of experience in operations, supply chain, logistics, or order management within a trading company.
- Experience using ERP systems (SAP, Oracle, Microsoft Dynamics, Odoo, or similar).
- Advanced proficiency in Microsoft Excel.
