Job Description
Role: Operations Officer - Transfer Unit
Location: Abu Dhabi
Role Purpose:
Transfer Operation Officer main responsibility is to ensure smooth operations of daily routine work to be carried out without any major hurdles and ensure that client [business] served well to carry on the daily operations. All these need to be carried within defined policy and procedures and SLAs / agreed timeline.
This position ensure the Bank is protected at all times with appropriate source documents, legally enforceable charge documentations/Securities and monitored through a follow up system for routine actions.
Key Accountabilities of the role
Ensure that the role and responsibilities assigned, which can be updated as and when required, are adequately followed / completed well in time with no compromises on defined policy and procedures / controls.
•
Maintain high standard of customer service management
•
Manage transfer/registration at land department by coordinating with ADIB customer and sales team to process property registration appointments at land department .
•
Handle mortgage for government housing program such as ADHA , SZHP
•
Ensure following the schedule of appointment confirmed to sales /customers for registration of properties in respective land department.
•
Report issues identified in any process, to be followed, to the line manager on time for timely escalation / resolution.
•
Responsible for reviewing cases associated from Booking to Mortgage perfection and completing the tasks within in functional framework. Also responsible for pending cases to be accomplished in due course.
•
Provide assistance to Manager in formulating/updating and implementing SOPs for the department and enhance SOP to bring more control.
•
Visit banks for Buyout payment and collection of the documents.
•
Maintaining tracking MIS of Each Case processes at respective Emirates.
•
In depth knowledge to handle the of Home Finance End to End process login till Disbursement.
•
All Cases Mortgage and Transfer should be process as per the Policy guideline.
•
Complete file conversion from Advance to Ijara within agreed TAT
Specialist Skills / Technical Knowledge Required for this role:
A thorough understanding of Banks Policies and Product Knowledge
A thorough understanding of Islamic Products
Ability to work with minimal supervision
