Reservation Sales Agent - Reservation and Ticketing

1-5 years
124 Applied
Job Description

Job Accountabilities:

  • Provide the highest standard of customer service to clients whether Retail, Government or Corporate, using all tools that are made available. Attend all customer queries and complaints in a timely and appropriate manner.
  • Offer all dnata products, services, and loyalty programmes that are contracted by dnata Travel; offer
    information on destination and product to all customers to ensure that it meets their travel requirements.
    Maximise the sales/consultation opportunity to cross sell/up-sell any relevant auxiliary product to maximize
    the revenue.
  • Make travel related reservations and issue tickets to clients, taking care that all relevant airline/hotel/any product rules and regulations have been compiled with, and that the product delivered is commensurate with client
    requirements and expectations.
  • Recommend alternate Classes of Travel, routes or carriers, in the case of non-availability of requested seats, and effectively sell space (keeping in mind carriers that have been prioritized by the Department) and products to increase revenues for dnata, seeking at the same time opportunities to up-sell and cross-sell, using front office tool or any other System made available by the department.
  • Inform customers about mandatory requirements covering their journey such as passport, visa, health
    and insurance requirements as well as other details such as check-in place and time.
  • Maintain excellent working relationships with clients to update them on new products and services while
    at the same time work towards constantly improving working relationships.
  • Adhere to all of the set standards of DSS (dnata service standard), and any internal audit standards to ensure that we comply with the expected benchmark define d by the customer audit team.
  • Read, assimilate and implement all changes to dnata front or back office system, Airline Fares, schedules and other relevant procedures, filing if necessary relevant information/material for reference, to deliver a superior service to clients.
  • Ensure all revenue documents issued are correctly reported on a daily basis, in the Back Office System
    to enable accurate invoicing by Sales and Revenue Accounts Department or the Credit Card Operator, as
    the case may be. Also ensure all the relevant information updated as per corporate client requirement while generating the invoice.


Qualification, Knowledge and Experience:
  • Commercial/Sales.Reservations/Ticketing : 1+ Year.
  • 12 Years schooling or equivalent.
  • Excellent knowledge of geography and arithmetic.
  • Excellent interpersonal ability, telephone and customer service skills to be able to interact with internal and external clients in a professional manner.
  • Knowledge of global distribution systems (GDS) such as Sabre, Galileo.
  • Proficient in MS Office applications i.e. word and excel.
  • Languages: English: Strong verbal and written English is a mandatory Other: Spoken Arabic or any other foreign language would be an advantage.

dnata is a partner to the world`s best airlines, travel management organizations and leading brands in the travel industry. Our experience covers business travel management, worldwide tour operations, group and incentive arrangements, specialized management services, advanced information technology systems and travel retailing.
At dnata a culture of excellence guides every aspect of our business, we take immense pride in the way we have achieved award winning service standards through a process of continuous product innovation and maintaining high service standards.
dnata Saudi has been established as a joint venture with leading Saudi partners to extend total travel solutions by offering world class products and services bringing dnata`s high standards of quality to yet more customers. Equipped with a 24-hour call centre, we provide round the clock advice on the best arrangements for all your leisure and corporate travel, as well as world-class events, marketing and support.

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